Desiree Norris
Canyon Lake,TX
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Hardworking and passionate job seeker with strong organizational skills, ready to help your team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
LONE STAR PHARMACY
2020.10 - Current
- I compound medication as well as assist patients with over the counter items and pricing out of pocket medication for people who do not have insurance
- While the public readiness and emergency preparedness act, was in affect I obtained my CPR and vaccination certificate and administered vaccination to our patients
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Pharmacy technician
CVS
2019.07 - 2020.10
- I filled medication and typed prescriptions I was also the pharmacy technician inventory specialist of my location
- The tasks that were included with that position required me to be hands on and familiarize all medication we had in stock in our store.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Caregiver
Home Instead
2019.01 - 2019.07
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Clerk
Stripes Convenience store
2018.01 - 2019.01
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Car Hopper
Sonic
2016.01 - 2018.01
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged repeat visits.
Education
High school diploma -
Canyon Lake High School
01.2018
Skills
- Technical Support
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Medication Dispensing
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacology knowledge
- Electronic Medical Records
- Pharmacy Technician Experience
- Incident Management
Certification
- Driver's license
- Pharmacy Technician License
Additional Information
Skills: Hands on, self innovated, problem solver, organized, team leadership, self motivated, powerful negotiator, materials prep, Passionate with Animal Care, Open to learning new technics.
Timeline
Pharmacy Technician
LONE STAR PHARMACY
2020.10 - Current
Pharmacy technician
CVS
2019.07 - 2020.10
Caregiver
Home Instead
2019.01 - 2019.07
Clerk
Stripes Convenience store
2018.01 - 2019.01
Car Hopper
Sonic
2016.01 - 2018.01
High school diploma -
Canyon Lake High School
- Driver's license
- Pharmacy Technician License
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