Desiree Oglesby
Fairburn,Ga
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Omni Coffee And Eggs
01.2023 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Office Administrator
Lexton Properties
01.2015 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Admin Assistant/Chauffeur
Stay Classy Transportation
12.2018 - 02.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Independent Contractor
Amazon Flex
11.2016 - 01.2018
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new team members to apply best coding best practices and proper use of development tools.
Registrar/Administrative Assistant
Preuss School UCSD
03.2007 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Continually sought methods for improving daily operations, communications with parents, recordkeeping and data entry for increased efficiency.
Education
High School Diploma -
Mountain Empire High School
Pine Valley, CASkills
- Microsoft Office
- 10-Key Proficiency
- Keen Attention to Detail
- Back Office Operations
- Project Management
- Customer Service
- Prioritization
- Project Planning
- Administrative Support
- Office Equipment Maintenance
- Meeting Minutes
Timeline
Administrative Assistant
Omni Coffee And Eggs
01.2023 - Current
Admin Assistant/Chauffeur
Stay Classy Transportation
12.2018 - 02.2023
Independent Contractor
Amazon Flex
11.2016 - 01.2018
Office Administrator
Lexton Properties
01.2015 - Current
Registrar/Administrative Assistant
Preuss School UCSD
03.2007 - 10.2016
High School Diploma -
Mountain Empire High School