Desiree Opoka
Anoka,MN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environment while maintaining a positive attitude and willingness to go above and beyond to meet team goals.
Overview
12
12
years of professional experience
Work History
Administrative Office Assistant
Interim HealthCare
04.2023 - Current
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Executed record filing system to improve document organization and management.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving patient information, personnel files and company records.
Administrative Coordinator
Aya Healthcare
03.2021 - Current
- Collaborated with cross-functional teams to achieve high level patient care and satisfaction in a high risk intensive healthcare setting.
- Developed and implemented organizational systems to streamline daily operations.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Oversaw appointment scheduling and itinerary coordination for patient's, medical providers and other personnel.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Answered phone calls and responded to inquiries from customers, vendors and other internal and external contacts.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Lead Patient Care Coordinator
M Health Fairview
05.2012 - 09.2021
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- . Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Performed various administrative tasks by filing, copying and faxing documents.
- Demonstrated adaptability in managing diverse project types by tailoring scheduling methodologies to suit unique requirements and constraints.
- Routinely plans and coordinates meetings, conferences and travel itinerary according to leaderships calendars and schedules.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Education
Associate of Science - Healthcare Management
Rasmussen College
Blaine, MN06.2019
Skills
- Document Management
- Meeting Coordination
- Calendar Management
- Presentation Development
- Travel Arrangements
- Scheduling appointments
- Customer Service
- Attention to Detail
- Database Management
- Confidentiality Maintenance
- Written Communication
- Team Collaboration
- Multitasking Abilities
- Time Management
- Appointment Scheduling
- Office Administration
- Medical Records Management
- Patient Relations
- Staff Coordination
- Workflow Optimization
- Reception oversight
- Team Bonding
- Customer and client relations
Timeline
Administrative Office Assistant
Interim HealthCare
04.2023 - Current
Administrative Coordinator
Aya Healthcare
03.2021 - Current
Lead Patient Care Coordinator
M Health Fairview
05.2012 - 09.2021
Associate of Science - Healthcare Management
Rasmussen College