Desiree Opura
Voorheesville,NY
Summary
Organized and detail-oriented professional with strong experience in data accuracy, documentation, auditing records, strong keyboarding skills and confidential information handling. Recognized by leadership for exceeding expectations, taking initiative, solving problems quickly, and supporting operational workflows across departments. Highly adaptable, quick to learn new systems, and well-suited for payroll, clerical, or administrative roles requiring precision, compliance, and discretion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Connected Customer Supervisor
Floor & Decor
04.2024 - Current
- Maintain accurate operational records, documentation, and tracking logs used across departments.
- Review, verify and audit shipping, receiving, and transaction documents to ensure accuracy.
- Research discrepancies, correct errors, and update systems to maintain data integrity.
- Earned Exceeds Expectations rating for two consecutive years; recognized for reliability, accuracy and professionalism.
- Recognized for staying calm under pressure while managing multiple priorities.
Design Supervisor
Floor & Decor
08.2023 - 04.2024
- Managed employee schedules, appointment calendars, and time-based records.
- Maintained organized digital files and ensured accurate documentation.
- Utilized Salesforce to track records, timelines, and customer data.
- Assisted with onboarding and training new team members, emphasizing procedural accuracy.
- Ensured compliance with internal processes and documenting standards.
Assistant Manger (Earlier Career)
Christmas Tree Shops
06.2021 - 08.2025
- Oversaw daily operations, team communication and documentation requirements.
- Managed inventory and transaction accuracy through careful review and documentation.
- Trained staff on systems, workflows, and documentation standards.
- Resolved issues requiring attention to detail and clear communication.
Field Allocator (Temporary Assignment)
Christmas Tree Shops
09.2020 - 06.2021
- Selected as one of two remaining allocators to manage product allocation for approximately half of all store locations in our district during the transition to an automated allocation system.
- Analyzed sales reports, historical trends, and promotional advertising to determine appropriate product ordering levels for each store.
- Entered, reviewed, and adjusted allocation data within system tools to ensure accuracy.
- Maintained organized records and communicated allocation updates clearly to field leadership.
- Supported the successful transition to 100% automated allocation.
Education
High School Diploma -
South Colonie Central High School
Albany06-2005
Skills
Payroll & Administrative Support: Payroll data entry & Verification Time & attendance record review Document auditing & discrepancy resolution Confidential Record Handling Keyboarding: 59-60 WPM 97-98% Accuracy
Technical: Salesforce Microsoft Excel (Intermediate) Microsoft Outlook & Teams Digital scheduling & record-keeping systems CRM Systems
Strengths: Exceptional attention to detail Strong organizational skills Accuracy-focused work style Deadline-driven & dependable
Certification
Ops Excellence Leadership Workshop (Floor & Decor)
Internal Leadership Certification
Timeline
Connected Customer Supervisor
Floor & Decor
04.2024 - Current
Design Supervisor
Floor & Decor
08.2023 - 04.2024
Assistant Manger (Earlier Career)
Christmas Tree Shops
06.2021 - 08.2025
Field Allocator (Temporary Assignment)
Christmas Tree Shops
09.2020 - 06.2021
High School Diploma -
South Colonie Central High School