DESIREE OVERTON
Los Angeles
Summary
Dynamic Spa Coordinator with a proven track record at HOTEL BEL-AIR, excelling in personalized guest experiences and inventory management. Skilled in appointment scheduling and problem-solving, I consistently uphold Forbes Five-Star standards while enhancing client satisfaction. Passionate about delivering exceptional service and optimizing operations for high-value clientele.
Overview
4
4
years of professional experience
Work History
Spa Coordinator
HOTEL BEL-AIR| Dorchester Collection
Los Angeles
01.2025 - Current
- Address guest needs related to medical conditions, allergies, treatment preferences, and special occasions, ensuring personalized experiences
- Maintain accurate inventory levels for spa products and supplies to support smooth operations and availability
- Manage and organize spa appointments, creating efficient daily schedules for massage therapists
- Deliver thoughtful, high-touch service to clients, including VIPs and high-value clientele, resolving concerns promptly to ensure satisfaction and loyalty
- Uphold Forbes Five-Star standards and Dorchester Collection brand values in all guest interactions and service delivery
- Perform administrative tasks such as handling phone calls, responding to emails, taking messages, processing payments, and maintaining accurate client records
- Create and update Excel documents to track daily pickup data and identify peak service times
- Open and close the spa, catalog end-of-day sales, and review provider commissions to ensure accurate payroll
- Conduct visual merchandising to optimize product placement and increase retail sales.
Spa Attendant & Laundry Attendant
BURKE WILLIAMS
Woodland Hills
06.2023 - 01.2025
- Washing, drying, and folding spa linens.
- Refilling products in the spa for guests.
- Light janitorial duties, such as, cleaning countertops, removing trash and linens from baskets.
- Anticipate and address guests needs while providing excellent customer service.
Operations Manager
LOS ANGELES GUINEA PIG RESCUE
Chatsworth
01.2021 - 01.2023
- In charge of day to day operations at a high capacity animal rescue
- Managed and organized employees/volunteers
- Create and maintain a robust social media presence
- Perform health checks regularly
- Create and implement operating procedures
- Made sure all animals' needs were met with water, food, and clean space
- Provided medical care with wounds and administered medication on a daily basis
- Administered medication and fulfilled the needs of guinea pigs boarding at the facility
Education
B.A. - Film Arts: Media & Production
University of Toledo
Toledo, OH05.2013
Skills
- Adobe Photoshop
- Final Cut Pro X
- Microsoft Office Suite
- Administrative duties
- Google Docs
- OS (Windows, Android, Apple)
- Social Media Platforms
- Outlook
- Zoom
- Camera functionality and operations
- Trybe Spa Software
- Inventory management
- Appointment scheduling
- Visual merchandising
- Microsoft Excel
- Data tracking
- Problem solving
- Fast learning
Timeline
Spa Coordinator
HOTEL BEL-AIR| Dorchester Collection
01.2025 - Current
Spa Attendant & Laundry Attendant
BURKE WILLIAMS
06.2023 - 01.2025
Operations Manager
LOS ANGELES GUINEA PIG RESCUE
01.2021 - 01.2023
B.A. - Film Arts: Media & Production
University of Toledo
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