Desiree Padilla
Miami,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
4
4
years of professional experience
Work History
Business Development Associate
Forklift Parts (FPE)
11.2023 - Current
- Inbound Calls
- Outbound Calls
- Handle daily recurring billing that may be due
- Reach out to customers regarding the company program
- Save any who may be thinking about canceling with company program
- Close Sales
- Complete high importance task in a timely matter
- Negotiated favorable contract terms with clients, ensuring mutually beneficial agreements that drove long-term partnerships.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Receptionist
Forklift Parts (FPE)
01.2023 - 11.2023
- Handle daily recurring billing that may be due
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Handle any question clients may have whether it is a part they are looking for or where their order may be located or if it has been shipped out yet
- High Organization
- Consistently using Microsoft Office
- Use company's system for our invoices to confirm if taxes have been added and if all order amounts match our system correctly
- Save our invoices into the system
- Enter in our freight charges
- Organize our invoices numerically
- Follow up with clients regarding past request on an item that may have been on backorder
- Direct any clients to someone they may be looking for specifically
- Resolved customer problems and complaints.
Executive Assistant
Capital Legal Group
08.2022 - 01.2023
- Handled billing
- Answered phone calls
- Handled any question clients had
- Handled Wire transfers
- Organization
- Consistently used Microsoft Office
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
Supervisor and Barista
Starbucks, 1080 brickell ave
06.2020 - 09.2022
- Handle the store as if it was the manager handling it
- Keep track of the money and check for any bills that may come out fake
- Being able to handle a team of workers and make sure they are doing their work properly
- Any complaints from customers or any issues I'd handle it directly unless a manager is needed otherwise
- Made sure everyone wanted to come back to us again
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Guest Services and Sales Representative
Target
04.2022 - 06.2022
- Handled returns
- Welcomed customers
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Recommended options for customers
- Cash handled
- POS
- Creating the most and best experience for customers possible
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Diploma -
Barbara Goleman Senior Highschool
Miami Lakes, FL06.2021
Skills
- Customer Service
- Cash handling
- Teamwork Oriented
- Microsoft Office
- POS
- Fluent in English
- Detail Oriented
- Dedicated
- Hard working
- Customer Relationship Management
- Lead Development
- Cold-calling
- Staff Training
Languages
English
Native or Bilingual
Timeline
Business Development Associate
Forklift Parts (FPE)
11.2023 - Current
Receptionist
Forklift Parts (FPE)
01.2023 - 11.2023
Executive Assistant
Capital Legal Group
08.2022 - 01.2023
Guest Services and Sales Representative
Target
04.2022 - 06.2022
Supervisor and Barista
Starbucks, 1080 brickell ave
06.2020 - 09.2022
Diploma -
Barbara Goleman Senior Highschool
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