Desiree Palacios
HENDERSON,NV
Summary
A dedicated, multi-skilled, hard-working individual with a background in customer service in both the back and foreground roles. Understands how professionalism and profound customer service are important to create a relationship with the patient. Understands how a first impression means a great deal not only in society but also in the workplace. Experience in Microsoft Office and can de-escalate difficult situations with professionalism and understanding while remaining neutral. Adept at building and overseeing strategic approaches focused on enhancing group dynamics at all levels by understanding and addressing human factors. Familiar with creating and deploying both established and innovative experimental designs to improve research and enable important changes.
Overview
5
5
years of professional experience
Work History
Digital Marketer
Beautify Salon And Spa
Henderson, Nevada
02.2022 - Current
- Executed digital e-commerce marketing strategy, SEO and SEM, and social media content.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Monitored and optimized advertising campaigns using Google, Facebook, and Bing.
- Collaborated with internal departments to build digital experiences and achieve marketing goals.
- Prepare detailed campaign reports and digital marketing strategies, communicating key findings to senior management.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Employed web analytics to evaluate campaign success and identify opportunities and key performance trends.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Directed successful search engine marketing campaigns that used solid linking, and technical and keyword research tactics.
- Utilized techniques such as cold calling, networking, and prospecting to develop new leads.
Receptionist
Beautify Salon and Spa
HENDERSON, United States
01.2021 - Current
- Schedule walk-in, and sidewalk appointments
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors a positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Make confirmation calls to clients for pending appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
Brand Representative
Abercrombie and Fitch
Las Vegas, NV
04.2019 - 04.2020
- Communicated product value, quality, and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Set up and broke down promotional booths and tents, talked to potential customers, and marketed for successful promotional events.
- Rang up customers by processing cash and credit payments to complete 20 sales transactions on average each hour.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
Individual Contractor, Stocker
PRIME TEAM SERVICES
ROYAL OAK, United States
11.2017 - 05.2019
- Supervised labor, materials, and equipment for large commercial projects with budgets in excess of $50k.
- Offered product samples, answered questioned and provided customers help when necessary
- Reported out-of-stock products to ensure orders are placed and replenished.
- Improved operations and boosted profits by streamlining procedures, controlling waste, and bringing in new clients.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Removed debris and packaging from boxes and separated them for recycling or disposal.
- Assisted in the development of trainees, providing instruction and support to optimize readiness.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Checked packages and merchandise for damage and notified vendors.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Receptionist and Occupational Therapist
Traumatic Brain Injury Clinic, Regional Medical Center
Landstuhl, Germany
08.2015 - 08.2016
- Greeting visitors and patients as applicable and conducting them to appropriate locations or person as needed
- Performed assessments during treatment to determine progress according to goals.
- Established compassionate and caring relationships with patients.
- Aided with evaluating patients and analyzed medical history to set realistic rehabilitation goals
- Assisted with designing and executing treatment plans for patients across lifespan rehabilitating from trauma, injury, or illness
- Performed evaluations and assessments to recommend the best treatment for individual patients.
- Maintains accurate records of hospitalization, patient travel, etc
- Performed evaluations and assessments to recommend the best treatment for individual patients.
- Coordinated interventions with multidisciplinary treatment team.
- Recommended equipment to use in-home to maximize opportunities for wellness.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - Social Psychology
Park University
Kansas City, MO07.2022
High School Diploma -
Ramstein American High School
Germany06.2016
Skills
- Google Analytics
- Medical Recordkeeping
- Data Entry Software
- Workflow Schedules
- Statistical Data
- Flexible and Adaptable
- Patient Rapport
- Mental Health Assessments
- Behavior Observation
- Psychological Therapy Treatments
- HIPAA Requirements
Timeline
Digital Marketer
Beautify Salon And Spa
02.2022 - Current
Receptionist
Beautify Salon and Spa
01.2021 - Current
Brand Representative
Abercrombie and Fitch
04.2019 - 04.2020
Individual Contractor, Stocker
PRIME TEAM SERVICES
11.2017 - 05.2019
Receptionist and Occupational Therapist
Traumatic Brain Injury Clinic, Regional Medical Center
08.2015 - 08.2016
Bachelor of Science - Social Psychology
Park University
High School Diploma -
Ramstein American High School
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