Desiree Patterson
Bradenton
Summary
Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations. Proficiencies include administrative management, scheduling, budgeting, material ordering, and staff coordination, etc.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Stronghold Roofing
Sarasota, FL
03.2025 - Current
- Led project planning and execution for multiple large-scale construction projects.
- Managed subcontractor performance, ensuring adherence to safety standards and timelines.
- Developed and implemented cost control measures to optimize project budgets.
- Fostered strong relationships with clients, stakeholders, and regulatory agencies to facilitate communication.
- Streamlined project workflows through strategic resource allocation and scheduling optimization.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Communicated daily with vendors to keep project fully operational.
- Verified completed projects met approved time, quality, and cost estimates.
- Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
- Managed vendor relationships, negotiating contracts for services and supplies to reduce costs.
- Developed budgets for office expenditures, tracking expenses to align with financial goals.
- Led team meetings to discuss operational challenges and strategize solutions for improvement.
- Analyzed administrative procedures, identifying opportunities for increased efficiency and effectiveness in operations.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Administrative Assistant
Colony Cove
Ellenton, FL
05.2024 - Current
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Maintained files and filing, keeping sensitive information confidential.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Generated regular reports on project progress utilizing spreadsheet software applications like MS Excel and Access.
- Greeted and screened visitors to direct to correct employee or office.
- Answered telephones to give information to callers, take messages, or transfer calls.
Executive Assistant
Johnson Properties
Lakeland, FL
01.2022 - 05.2024
- Coordinated logistics for a $9.2 million property acquisition.
- Managed calendars, scheduled appointments, and prioritized tasks to ensure optimal time management and productivity.
- Supported C-suite executives with comprehensive administrative assistance, streamlining operations, and enhancing organizational efficiency.
- Oversaw document preparation, file organization, and data entry with exceptional accuracy and attention to detail.
- Drafted, reviewed, and managed client and tenant correspondence, fostering positive relationships, and maintaining a professional company image.
- Coordinate complex domestic and international travel arrangements, including flights, accommodations, and itineraries, ensuring seamless logistics.
- Monitored budgets and processed invoices, ensuring financial records were accurate and expenditures aligned with organizational goals.
- Increased social media campaign ROI by identifying key market trends and adjusting strategies to align with target audience preferences.
- Collaborated with cross-functional teams to improve operational workflows, resulting in a 13% increase in monthly revenue.
- Spearheaded initiatives that optimized administrative processes, reducing turnaround time by 15%.
Quality Assurance Analyst- Seasonal
Omaha Steaks
Remote
06.2022 - 12.2023
- In charge of making sure policies and procedures are being followed correctly
- Met my daily production goals.
- Assisted the company in maintaining a quality, communication, collaboration, integration, and teamwork-oriented work environment.
- Ensured other call center agents were following appropriate guidelines and procedures, to ensure customer satisfaction.
- Input data into coded computer systems.
- Developed and executed comprehensive test plans to ensure product quality and compliance with specifications.
- Identified, reported, and tracked defects using industry-standard testing tools to enhance product reliability.
- Collaborated with cross-functional teams to refine testing processes and improve overall quality metrics.
- Led initiatives for process improvements, resulting in increased efficiency within the QA department workflows.
Housekeeper
Reach 4 The Starr Cleaning
Sarasota, FL
08.2015 - 08.2022
- Answered calls and scheduled appointments on behalf of the company
- Utilized cleaning equipment and chemicals safely to ensure compliance with health standards.
- Maintained cleanliness and organization in resident rooms, common areas, and facilities.
- Developed and implemented efficient cleaning schedules to maximize productivity.
- Provided exceptional customer service by addressing resident concerns promptly and professionally.
- Assisted in inventory management of cleaning supplies to maintain stock availability.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Housekeeper
The Glenridge on Palmer Ranch
Sarasota, FL
10.2019 - 06.2021
- Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.
- Clean client’s homes, while ensuring time management
- Collaborated with team members to enhance service delivery and operational efficiency.
- Trained new staff on best practices for housekeeping procedures and safety protocols.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Conducted regular inspections of rooms to ensure adherence to quality standards.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Sales Associate
Forever 21
Sarasota, FL
01.2018 - 08.2018
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
- Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor.
- Organized displays and stocked shelves to draw customers' attention to specific items.
- Stayed on top of emerging trends and provided helpful customer service to help with product selection.
Team Member
Culver's
Sarasota, FL
08.2015 - 12.2017
- Assisted management with stock ordering and inventory control.
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.
- Worked at 4 different stations to provide optimal coverage and meet production goals.
- Was able to keep my productivity goals by resolving issues in a timely manner.
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Operated kitchen equipment efficiently, ensuring adherence to safety and sanitation standards.
- Assisted in training new team members on operational procedures and best practices.
- Collaborated with team to maintain a clean and organized workspace, promoting efficiency.
- Managed inventory levels effectively, minimizing waste and optimizing product availability.
- Supported front-line operations by taking accurate orders and processing transactions promptly.
Education
Associate in Arts (A.A.) - Liberal Arts
State College of Florida
12.2026
High School - US
Booker High School
Sarasota, FLBachelor of Science - Health Services Administration
State College of Florida, Manatee-Sarasota
Venice, FL12.2026
Skills
- Strong communication skills
- Quality assurance
- Client relationship management
- Logistics
- Administrative support
- Documentation and recordkeeping
- Decision making
- Timeline management
- Compliance and regulations
- Problem-solving
- File organization
- Office management
- Customer relations
- Billing
- Scheduling and calendar management
- Bookkeeping
- Inventory control
- Staff management
- Employee supervision
- Operations management
Certification
- Microsoft Word Certificate
- Microsoft PowerPoint Certificate
- Microsoft Excel Certificate
- 6-20 Accredited Claims Adjuster
Timeline
Office Manager
Stronghold Roofing
03.2025 - Current
Administrative Assistant
Colony Cove
05.2024 - Current
Quality Assurance Analyst- Seasonal
Omaha Steaks
06.2022 - 12.2023
Executive Assistant
Johnson Properties
01.2022 - 05.2024
Housekeeper
The Glenridge on Palmer Ranch
10.2019 - 06.2021
Sales Associate
Forever 21
01.2018 - 08.2018
Team Member
Culver's
08.2015 - 12.2017
Housekeeper
Reach 4 The Starr Cleaning
08.2015 - 08.2022
Associate in Arts (A.A.) - Liberal Arts
State College of Florida
High School - US
Booker High School
Bachelor of Science - Health Services Administration
State College of Florida, Manatee-Sarasota