DESIREE PENA
Phoenix,AZ
Summary
Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience
Overview
7
7
years of professional experience
Work History
Voice Order Support
DoorDash
06.2023 - 01.2024
- Streamlined order processing for timely deliveries, utilizing strong organizational skills.
- Enhanced communication between departments by acting as a liaison between sales, logistics, and finance teams.
- Effectively managed escalated issues by finding solutions that satisfied both customers'' needs and company''s interests.
Customer Service Representative
Valor Global
10.2020 - 06.2023
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Customer Service Representative
Emcor
10.2021 - 01.2022
- Processed orders and detailed transaction information to customers
- Developed strong customer relationships and loyalty through effective communication
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
Overnight Cashier
Walgreens
11.2019 - 01.2021
- Verified that all prices were correct on merchandise before ringing up sales for customers
- Operated cash register with proficiency, entering pricing information accurately into system
- Stayed updated on current promotions and discounts available for customers
Sales Associate
99 Cent Only Store
01.2018 - 11.2019
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Processed customer orders and ensured the accuracy of their purchases
- Developed strong customer service skills by providing efficient and accurate service
Cashier
Walmart
01.2017 - 01.2018
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Performed cleaning tasks, keeping store neat and organized
- Engaged with guests to understand and anticipate customer service needs
Education
High School Diploma -
Smart Schools Usa
Mesa, Arizona05.2018
Skills
- Microsoft Excel
- Customer Consulting
- Multitasking
- Strong Communication
- Time Management
- Quality Management
- Customer Relationship Management
Timeline
Voice Order Support
DoorDash
06.2023 - 01.2024
Customer Service Representative
Emcor
10.2021 - 01.2022
Customer Service Representative
Valor Global
10.2020 - 06.2023
Overnight Cashier
Walgreens
11.2019 - 01.2021
Sales Associate
99 Cent Only Store
01.2018 - 11.2019
Cashier
Walmart
01.2017 - 01.2018
High School Diploma -
Smart Schools Usa
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