Desiree Phillips
Pittsfield,Massachusetts
Summary
Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and medication administration, along with compassionate care and reliability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Nurse-Chronic Case Management (Remote)
Vesta-CareAtHome
Lexington, KY
09.2024 - 06.2025
- Providing chronic case management to multiple members
- Assisting members with resources to assist with their chronic conditions.
- Medication reconciliation with members and caregivers
- Assisting with symptom management
- Assist members with obtaining transportation to appointments.
- Assist members with obtaining DME’s.
- Collaborating with NP’s and Health coaches on members needs.
- Educated patients and families on treatment options, promoting adherence and understanding of healthcare protocols.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
Registered Nurse
Fallon Health
Worcester, MA
09.2020 - 09.2024
- Calling members quarterly to make sure they have the services they need in place.
- Assessing members for PCA Program
- MDS-annually for members
- Closely working with Navigators and GSSC for better patient outcomes.
- Annual/Initial home visits-for in home assessments
- Assist other NCM's with monthly calls
- Collaborated with interdisciplinary teams to develop comprehensive care plans for diverse patient populations.
- Advocated for patients' rights and needs, ensuring compassionate care within ethical guidelines.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Assist with coverage of other NCM’s
- Educating members on disease processes
Registered Nurse
Veterans Affairs Western Massachusetts
Pittsfield, MA
02.2019 - 09.2020
- Triage phone calls
- Manage clinic walk-ins
- Assessing Patients and performing Immunizations, Ear irrigations, wound care, blood pressure checks
- Rooming patients for the provider
- Assessing Veterans for care in their home needed
- Assisting with Consults/Referrals to outside providers
Registered Nurse
Hospice Care in the Berkshires
Pittsfield, MA
05.2016 - 02.2019
- Managing a caseload of 12-16 patients
- Symptom management
- Pain management and comfort
- Assessing patients
- Ordering supplies depending on patients’ needs
- Working independently
Registered Nurse
Berkshire Medical Center
Pittsfield, MA
03.2016 - 08.2016
- Assessing 4-5 patients for 8-hour shift
- Pain Management for all patients
- Calling physicians as needed for updates on patients’ conditions
- Wound Care
Licensed Practical Nurse
Berkshire Health Systems
Pittsfield, MA
08.2011 - 03.2016
- Managed prescription refill line for three primary care physicians accurately refilling more than 50 prescriptions on a daily basis.
- Managed nursing visit schedule administering 5-10 injections daily.
- Assisting physicians seeing 16-18 patients a day and calling 20-30 patients with test results.
- Triaging 5-6 telephone sick calls daily.
- Managing 77 Coumadin patients weekly.
- Population Management of new patient charts.
- (4 years)
Access Coordinator
Berkshire Medical Center
Pittsfield, MA
01.2010 - 08.2011
- Verifying 25-30 patients’ demographics and obtaining copays
- Obtaining consent forms from 25-30 patients and health care proxy
- Collaborating with 15 nurses and ambulance personnel on a daily basis
- (18 months)
Licensed Practical Nurse
Providence Care of Lenox
Lenox, MA
03.2011 - 07.2011
- Providing compassionate care to 12-15 patients on unit
- Medication administration to 12-15 patients
- Wound care to 4-5 patients on unit
- Documentation of nursing care provided on 12-15 patients
- (5 months)
Education
BSN -
University of Massachusetts Amherst
Amherst, Massachusetts05.2022
Registered Nurse - undefined
Maria College
Albany, NY01.2014
Licensed Practical Nurse - undefined
Berkshire Community College
Pittsfield, Massachusetts01.2010
Medical Assistant - undefined
Mildred Elley
Pittsfield, Massachusetts01.2000
Skills
- Medication administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Patient education and counseling
- Patient and family advocacy
- Compassion and empathy
- Care planning
- Care plan development
- EMR systems
Certification
Registered Nurse in MA and NY.
Timeline
Registered Nurse-Chronic Case Management (Remote)
Vesta-CareAtHome
09.2024 - 06.2025
Registered Nurse
Fallon Health
09.2020 - 09.2024
Registered Nurse
Veterans Affairs Western Massachusetts
02.2019 - 09.2020
Registered Nurse
Hospice Care in the Berkshires
05.2016 - 02.2019
Registered Nurse
Berkshire Medical Center
03.2016 - 08.2016
Licensed Practical Nurse
Berkshire Health Systems
08.2011 - 03.2016
Licensed Practical Nurse
Providence Care of Lenox
03.2011 - 07.2011
Access Coordinator
Berkshire Medical Center
01.2010 - 08.2011
Registered Nurse - undefined
Maria College
Licensed Practical Nurse - undefined
Berkshire Community College
Medical Assistant - undefined
Mildred Elley
BSN -
University of Massachusetts Amherst