Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Desiree Phillips

Pittsfield,Massachusetts

Summary

Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and medication administration, along with compassionate care and reliability.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Registered Nurse-Chronic Case Management (Remote)

Vesta-CareAtHome
09.2024 - 06.2025
  • Providing chronic case management to multiple members
  • Assisting members with resources to assist with their chronic conditions.
  • Medication reconciliation with members and caregivers
  • Assisting with symptom management
  • Assist members with obtaining transportation to appointments.
  • Assist members with obtaining DME’s.
  • Collaborating with NP’s and Health coaches on members needs.
  • Educated patients and families on treatment options, promoting adherence and understanding of healthcare protocols.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.

Registered Nurse

Fallon Health
09.2020 - 09.2024
  • Calling members quarterly to make sure they have the services they need in place.
  • Assessing members for PCA Program
  • MDS-annually for members
  • Closely working with Navigators and GSSC for better patient outcomes.
  • Annual/Initial home visits-for in home assessments
  • Assist other NCM's with monthly calls
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for diverse patient populations.
  • Advocated for patients' rights and needs, ensuring compassionate care within ethical guidelines.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Assist with coverage of other NCM’s
  • Educating members on disease processes

Registered Nurse

Veterans Affairs Western Massachusetts
02.2019 - 09.2020
  • Triage phone calls
  • Manage clinic walk-ins
  • Assessing Patients and performing Immunizations, Ear irrigations, wound care, blood pressure checks
  • Rooming patients for the provider
  • Assessing Veterans for care in their home needed
  • Assisting with Consults/Referrals to outside providers

Registered Nurse

Hospice Care in the Berkshires
05.2016 - 02.2019
  • Managing a caseload of 12-16 patients
  • Symptom management
  • Pain management and comfort
  • Assessing patients
  • Ordering supplies depending on patients’ needs
  • Working independently

Registered Nurse

Berkshire Medical Center
03.2016 - 08.2016
  • Assessing 4-5 patients for 8-hour shift
  • Pain Management for all patients
  • Calling physicians as needed for updates on patients’ conditions
  • Wound Care

Licensed Practical Nurse

Berkshire Health Systems
08.2011 - 03.2016
  • Managed prescription refill line for three primary care physicians accurately refilling more than 50 prescriptions on a daily basis.
  • Managed nursing visit schedule administering 5-10 injections daily.
  • Assisting physicians seeing 16-18 patients a day and calling 20-30 patients with test results.
  • Triaging 5-6 telephone sick calls daily.
  • Managing 77 Coumadin patients weekly.
  • Population Management of new patient charts.
  • (4 years)

Access Coordinator

Berkshire Medical Center
01.2010 - 08.2011
  • Verifying 25-30 patients’ demographics and obtaining copays
  • Obtaining consent forms from 25-30 patients and health care proxy
  • Collaborating with 15 nurses and ambulance personnel on a daily basis
  • (18 months)

Licensed Practical Nurse

Providence Care of Lenox
03.2011 - 07.2011
  • Providing compassionate care to 12-15 patients on unit
  • Medication administration to 12-15 patients
  • Wound care to 4-5 patients on unit
  • Documentation of nursing care provided on 12-15 patients
  • (5 months)

Education

BSN -

University of Massachusetts Amherst
Amherst, Massachusetts
05.2022

Registered Nurse - undefined

Maria College
Albany, NY
01.2014

Licensed Practical Nurse - undefined

Berkshire Community College
Pittsfield, Massachusetts
01.2010

Medical Assistant - undefined

Mildred Elley
Pittsfield, Massachusetts
01.2000

Skills

  • Medication administration
  • Direct patient care
  • Patient assessments
  • Documentation and charting
  • Patient education and counseling
  • Patient and family advocacy
  • Compassion and empathy
  • Care planning
  • Care plan development
  • EMR systems

Certification

Registered Nurse in MA and NY.

Timeline

Registered Nurse-Chronic Case Management (Remote)

Vesta-CareAtHome
09.2024 - 06.2025

Registered Nurse

Fallon Health
09.2020 - 09.2024

Registered Nurse

Veterans Affairs Western Massachusetts
02.2019 - 09.2020

Registered Nurse

Hospice Care in the Berkshires
05.2016 - 02.2019

Registered Nurse

Berkshire Medical Center
03.2016 - 08.2016

Licensed Practical Nurse

Berkshire Health Systems
08.2011 - 03.2016

Licensed Practical Nurse

Providence Care of Lenox
03.2011 - 07.2011

Access Coordinator

Berkshire Medical Center
01.2010 - 08.2011

Registered Nurse - undefined

Maria College

Licensed Practical Nurse - undefined

Berkshire Community College

Medical Assistant - undefined

Mildred Elley

BSN -

University of Massachusetts Amherst

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