Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Desiree Dorlen Porrazzo

Myrtle Beach,SC

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

Receptionist

Floyd Law Firm
10.2022 - Current
  • Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Collected retainer, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Cashroom Attendant

Wonderworks
05.2013 - Current
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Ensured compliance with corporate guidelines, taking responsibility for accurate completion of required paperwork such as timecards and incident reports.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Reduced wait times for customers through effective management of cashier team.
  • Increased employee retention by providing ongoing training and support to cashier staff.
  • Conducted daily audits of registers to ensure accuracy in financial reporting and minimize losses from discrepancies or thefts incidents.

Ropes Course Instructor

Wonderworks
05.2013 - Current
  • Improved customer satisfaction by providing clear instructions and guidance for participants throughout the ropes course experience.
  • Consistently met or exceeded performance metrics related to guest satisfaction scores, incident rates, and group retention.
  • Assisted in the training of new staff members, sharing best practices to ensure consistent quality across all instructional experiences.
  • Enhanced participant safety by conducting thorough equipment inspections and maintaining up-to-date knowledge of industry standards.
  • Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
  • Increased participant confidence and skill levels through effective coaching techniques during challenging course elements.
  • Ensured timely completion of tasks by managing group schedules efficiently while on the course.
  • Managed risk effectively during high-stakes situations, making critical decisions under pressure to ensure participant safety at all times.

Patient Care Technician

AIM Accupuncture
11.2019 - 06.2022
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.

Education

Highschool Diploma -

Berufskolleg Kleve
Kleve Germany
06.2003

Skills

  • Customer Complaint Resolution
  • Call Routing
  • Office Administration
  • Supply Management
  • File Organization
  • Cash Handling
  • Customer Service
  • File Management
  • Conflict Management
  • Listening Skills
  • Scheduling
  • Report Writing
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Attention to Detail
  • Safety Management
  • Equipment Inspection
  • Document Preparation

Languages

German
Native or Bilingual

Timeline

Receptionist

Floyd Law Firm
10.2022 - Current

Patient Care Technician

AIM Accupuncture
11.2019 - 06.2022

Cashroom Attendant

Wonderworks
05.2013 - Current

Ropes Course Instructor

Wonderworks
05.2013 - Current

Highschool Diploma -

Berufskolleg Kleve

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Desiree Dorlen Porrazzo