Desiree Prumatico
Ronkonkoma
Summary
Caring, efficient and goal oriented person/worker with years of experience in the medical field, from urgent care to radiology. Skilled in managing patient interactions and ensuring smooth operational workflow. Focused on patient care as well as team collaboration to ensure a smooth, stress free experience towards both staff and patients. Demonstrates empathy as well as compassion.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Zwanger Pesiri
East Setauket, NY
08.2024 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Assisted with different modalities such as US, MR, CT, MG, and DX patients by preparing them for exams.
- Scheduled appointments in a timely manner based on their insurances, maintaining mindfulness of whether or not auth needs/has been obtained prior to visit.
- Collecting copays at TOS as well as previous/collections balances via check, CC or cash.
- Assisting with spanish translations during exam/exam preparation.
Patient Access Representative
Citymd Urgent Care
Port Jefferson Station, NY
09.2020 - 09.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with scheduling STAT, urgent and routine specialist appointments for patients.
- Collecting copays as well as previous balances via CC, check and/or cash.
- Wipe down chairs, tablet screens, door handles and pens in between patients to prevent the spread of germs.
- Assisted with translating for spanish patients.
Self Checkout Cashier
Stop & Shop
Rocky Point, NY
06.2017 - 09.2020
- Troubleshot minor technical issues at the self-checkout stations, such as paper jams or scanner errors, keeping downtime to a minimum.
- Maintained accurate cash handling procedures, ensuring proper change distribution and secure storage of funds collected from the self-checkout machines.
- Streamlined checkout process through effectively guiding first-time users on how to use the self-checkout system.
- Enhanced customer satisfaction by efficiently managing self-checkout stations and promptly addressing issues.
- Promoted a positive shopping experience by greeting customers and offering assistance at the self-checkout stations.
- Ensured availability of adequate supplies such as receipt paper rolls and plastic bags, replenishing them regularly at each station for customer convenience.
- Reduced wait times for customers by maintaining an organized and clean self-checkout area.
- Trained new employees on proper operation of the self-checkout system, fostering a knowledgeable and efficient team.
- Assisted customers with self-checkout machine operations.
- Engaged with customers and offered assistance upon entry into store.
- Counting drawers at the end of the night to ensure accurate end of day funds.
Education
No Degree - Medical Office Administration
Hunter Business School
Medford, NY03-2019
Skills
- Organizational skills
- Billing processes
- Multitasking
- Patient-focused care
- Verbal and written communication
- Patient confidentiality
- Relationship building
- Patient scheduling
- Patient registration
- Insurance verification
- Medical terminology
- Documentation
- Strategic planning
- Patient information verification
- Insurance coverage verification
- Payment collection
- Proficient in Athena Health, eClinical works, Fuji
- EMR / EHR
- Co-payment collection
- Medical coding and billing
- Patient care
- Critical thinking skills
- HIPAA compliance
- Spanish proficient
Certification
Medical Office Administration Certification
Medical Billing and Coding (CPC)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Representative
Zwanger Pesiri
08.2024 - Current
Patient Access Representative
Citymd Urgent Care
09.2020 - 09.2024
Self Checkout Cashier
Stop & Shop
06.2017 - 09.2020
No Degree - Medical Office Administration
Hunter Business School