Desiree Puente Morales

Passionate Product Manager skilled in empowering engineers and cultivating collaborative environments. Adept at working with atomic teams to effectively prioritize initiatives and drive data-driven decision-making. Committed to leveraging insights to maximize product success and deliver MVP to employees/users.

Results-oriented Product Manager experienced in leveraging discovery and analysis to gain deep insights into user needs and problems. Skilled in advocating for user requirements and driving continuous value through iterative product development. Demonstrated ability to share insights and highlight the impact of engineering work, fostering a strong connection between the product and its end-users.

• For the ESP I managed and delivered the MVP in 3 pilot sites, as well the full Global rollout and kept on track by aligning with Engineering on timelines, communicating commitments with stakeholders.
• Prepared user testing cases for each milestone.
• I took full ownership of the ESP understanding the product, the user needs, and the business requirements.
• For the ESP product we have the satisfaction rate of 84.8% ~among 2000 unique users the first 3 mont by partnering with Global communications, Talent, GSC Training New Hire Experience and visiting 3 locations where we rollout the pilots.
• I led the creation and dashboard of the product, which become a standard for the team
• Identified key governance questions for Hardware Asset Management specially for Model processes in ServiceNow
• Thought out analysis and conversations with the HAM team and ServiceNow teams, I .determine the necessary tasks for Normalizing model data to optimize HAM processes