Desiree Reza
McKinney,TX
Summary
Dynamic financial management professional recognized for strong leadership and a results-driven approach. Proven success in optimizing financial operations, mitigating fraud, enhancing customer satisfaction, and ensuring compliance with regulatory standards. Proficient in team collaboration, strategic planning, data analysis, and risk assessment, with a talent for adapting to evolving business needs while employing advanced analytical skills to uncover complex fraud schemes and implement robust prevention strategies. Renowned for exceptional problem-solving abilities and effective communication skills that inspire teams to achieve shared objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fraud Investigations Specialist
Goldman Sachs
06.2024 - 09.2025
- Gather, organize and analyze data as it pertains to case development through the use of analytical tracking and data management tool
- Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership
- Determine action required based on established procedures and work with supervisor to handle more complex cases
- Coordinate the investigation of any fraud issue with the appropriate fraud investigation unit as appropriate
- Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity to meet audit and compliance requirements
- Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and/or documentation to support decision on whether fraudulent activity has occurred
- Manage significant caseload and utilize the company investigation system
- Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed
- Developed and implemented strategic initiatives to enhance operational workflows and drive efficiency.
- Analyzed data trends to inform decision-making and improve process accuracy across teams.
Invest Specialist
Goldman Sachs
06.2023 - 07.2024
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Answer client queries on accounts, portfolios, and records
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company website or using the products or services
- Collaborate with other client services professionals to improve client experience
- Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place and meet policy requirements.
- Coordinate and process team specific tasks as requested by the business.
- Work across multiple systems and platforms.
- Interface with teams and businesses to resolve on-going issues and answer specific policy questions.
- Provide support and work on special projects as requested.
- Apply business judgment to identify unusual or suspicious activities and escalate issues as appropriate.
- Understand and adhere to all policies and procedures including, but not limited to, quality, client service, information security, and compliance.
Branch Manager
Credit Union Of Texas
08.2020 - 03.2021
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Protected company assets with strategic risk management approaches.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Structured and finalized secured and unsecured loans.
- Hired, trained and managed new/existing staff, including employee development, issuing disciplinary action and conducting weekly performance reviews.
Financial Center Manager
Bank of America
01.2018 - 03.2020
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Recruited and hired talent for all operations and service delivery and managed branch offices by mentoring and cross training new leadership as part of succession planning.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Assessed budget plans and present costs to forecast trends and recommend changes.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Conducted weekly evaluations for staff, provided constructive feedback, and established Professional Development Plans (PDP).
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Financial Center Operations Manager
Bank of America
01.2017 - 01.2018
- Planned and coordinated risk mitigation strategies to protect company assets.
- Coordinated special update and conversion projects and monitored key performance metrics.
- Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
- Maximized branch revenue by optimizing daily operations.
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Relationship Banker
Bank Of America
01.2015 - 01.2017
- Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Addressed inquiries from clients and relationship management department team members.
- Improved decision-making by using current data on market conditions and individual financial situations.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads.
Client Service Representative
Bank of America
06.2013 - 01.2015
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Educated clients on how to conduct transactions with convenient online solutions.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Education
SIE/SERIES 7 LICENSE (In Progress)
Kaplan Securities
Some College (No Degree) -
Panola College
Carthage, TXSkills
- Marketing Campaign
- Consultative Sales
- B2B Sales
- Branch Management
- Entrepreneurship
- Customer Relationship Management
- Performance and Case Management
- Compliance
- Business Administration
- Profit and loss management
- Analytical thinking
- Expert problem solving
- Recruitment analytics
- Fraud prevention
- Dispute resolution
Certification
- CNP - Certified Notary Public
- Certified Medallion Signature Guarantee
Timeline
Fraud Investigations Specialist
Goldman Sachs
06.2024 - 09.2025
Invest Specialist
Goldman Sachs
06.2023 - 07.2024
Branch Manager
Credit Union Of Texas
08.2020 - 03.2021
Financial Center Manager
Bank of America
01.2018 - 03.2020
Financial Center Operations Manager
Bank of America
01.2017 - 01.2018
Relationship Banker
Bank Of America
01.2015 - 01.2017
Client Service Representative
Bank of America
06.2013 - 01.2015
SIE/SERIES 7 LICENSE (In Progress)
Kaplan Securities
Some College (No Degree) -
Panola College
Education
true,other
Similar Profiles
Meghana MusunooriMeghana Musunoori
Associate at Goldman Sachs & Co. LLCAssociate at Goldman Sachs & Co. LLC
Keerthi Suman VKeerthi Suman V
Senior Support Engineer at Goldman SachsSenior Support Engineer at Goldman Sachs
Piyush GulatiPiyush Gulati
Virtual intern at Goldman Sachs (Forage)Virtual intern at Goldman Sachs (Forage)
Daisy MoralesDaisy Morales
Phone Representative at Goldman SachsPhone Representative at Goldman Sachs
Jayda ZastoupilJayda Zastoupil
Dasher at DoorDashDasher at DoorDash