Desiree Richmond
Bronx,NY
Summary
Highly-motivated and competent Court Assistant with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Capable of handling multiple tasks under pressure while maintaining efficiency and professionalism. Known for being a fast learner and contributing positively to team dynamics and improving overall productivity.
Overview
36
36
years of professional experience
Work History
Court Assistant
NYS Unified Court System
Bronx, NY
03.2022 - Current
- Administer all aspects of Grand and Petit jury operations, including juror selection and attendance recording
- Administer the juror qualification process. Follow statutory requirements and court policies on determining the appropriate status
- Process juror summonses, including inputting and updating in the Court's Jury Management System (JMS)
- Process payments for jurors
- Monitor court calendars to determine the appropriate number of jurors needed for all jury trial proceedings
- Coordinate jury administration activity with judges, court clerks and court officers
- Check-in jurors, conduct juror orientation, and assist jurors with their logistical needs. Prepare and direct juries to the appropriate courtroom or meeting room
- Open mail following established protocols, process incoming mail, perform routine data entry, and answer numerous inquiries, either in person, on the phone or via email
Field Technician
Verizon Telecom
New York, NY
03.1999 - 12.2020
- Job duties included connecting, disconnecting, testing, repairing and maintaining company and customer-provided equipment, inside wiring and wires at poles, underground and building terminals. Reading and interpreting engineering plans and work orders. Troubleshooting with customer and company personnel to complete assignments within time constraints.
Customer Service Representative
Bell Atlantic
New York, NY
02.1992 - 05.1999
- Responsible for inbound and outbound calls in a fast-paced call center environment. Duties included placing orders for telephone service and products, resolving customer issues, billing, collections and handling product Q&A.
Directory Assistance Operator
New York Telephone
New York, NY
11.1990 - 02.1992
- Responsible for handling inbound information calls (411). Managed 3 to 5 calls per minute. Job duties included accessing number and address directories to provide relevant information to callers, helping callers locate specific businesses, residences and public businesses and public buildings.
Bank Teller
Chase Bank
New York, NY
01.1989 - 01.1990
- Processed and assisted customers with common bank transactions. Answered customer inquiries regarding account balances and services and handled large amounts of currency.
Education
High School Diploma -
Graphic Communication Arts
New York, NY06-1987
No Degree - Business Administration
Katharine Gibbs
New York, NYSkills
- Juror Management and Coordination
- Microsoft Office
- Effective Writing Proficiency
- Administrative support
- Data Entry
- Strong Organization and Time Management
- Legal terminology
- Effective Multitasking
- Professional telephone etiquette
- Inbound and Outbound Calling
- Strategic Problem Analysis
- Communication skills
- Attention to detail
- Problem solving
- Team collaboration
Additional Information for Consideration
I've also recently tested and qualified for the Senior Court Clerk, Court Clerk and Supervising Clerical Assistant II titles since I've been employed with the court system. I participated in the VJC Resources Study Course in preparation for the Senior Court Clerk test. As a result, I am now familiar with additional court procedures and terminology.
I am also proud to be an integral part of a team that has implemented a softer, courteous and professional experience for prospective and serving jurors. The County Clerks office has received positive feedback regarding our performance.
Timeline
Court Assistant
NYS Unified Court System
03.2022 - Current
Field Technician
Verizon Telecom
03.1999 - 12.2020
Customer Service Representative
Bell Atlantic
02.1992 - 05.1999
Directory Assistance Operator
New York Telephone
11.1990 - 02.1992
Bank Teller
Chase Bank
01.1989 - 01.1990
High School Diploma -
Graphic Communication Arts
No Degree - Business Administration
Katharine Gibbs
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