Desiree Riddell
Elk Grove,CA
Summary
I’m a driven individual with strong career goals and a passion for personal growth. My focus is on building a fulfilling future through hard work, continuous learning, and meaningful opportunities that allow me to grow both professionally and personally. I believe in maintaining a positive mindset, surrounding myself with good energy, and creating a life rooted in purpose and progress Willing to relocate: Anywhere
Overview
17
17
years of professional experience
Work History
Permanent makeup services
Beauty By Dez
02.2021 - Current
- Company Overview: Permanent makeup services
- Specialized in semi-permanent eyebrow enhancement using microblading techniques tailored to individual face shapes and skin types
- Consulted with clients to assess aesthetic goals, skin conditions, and eligibility for treatment
- Maintained high standards of hygiene and safety in compliance with local health regulations
- Built a loyal clientele through word-of-mouth, referrals, and social media presence
- Managed all aspects of business operations, including booking, inventory, client communication, and payments
- Stayed up-to-date with industry trends, certifications, and continuing education in PMU and skincare
- Delivered exceptional service with a focus on natural-looking, symmetrical results that enhanced clients’ confidence
Customer Service Representative
ACT Technologies/Bank of America
02.2021 - 03.2024
- Collected and processed cash payments accurately and efficiently in a high-traffic customer service environment
- Provided support with product inquiries, account lookups, and service issue resolution
- Followed strict cash-handling procedures to minimize discrepancies and prevent loss
- Maintained a professional and courteous demeanor while handling payment disputes or billing questions
- Delivered exceptional customer support via phone, email, and chat for banking products and services including checking, savings, credit cards, and online banking.
- Resolved customer inquiries and concerns efficiently, maintaining a high level of professionalism and confidentiality.
- Assisted clients with account management, transaction troubleshooting, and digital banking navigation.
- Handled sensitive financial information in compliance with federal privacy regulations and internal security standards.
Customer Service Representative
Covered California
02.2020 - 02.2021
- Provided high-quality support to individuals and families regarding health insurance plans, eligibility, and enrollment through the Covered California marketplace.
- Guided callers through application processes, plan comparisons, and renewal procedures while maintaining accuracy and clarity.
- Assisted consumers in understanding premium assistance programs, Medi-Cal eligibility, and income verification requirements.
- Handled confidential health and financial information in compliance with HIPAA and state regulations.
- Resolved escalated concerns and followed up on complex cases, ensuring timely communication and customer satisfaction.
- Maintained up-to-date knowledge of policy changes, open enrollment periods, and state health program guidelines
Med Tech
Hampshire Manor
08.2019 - 08.2019
- Accurately prepared and administered prescribed medications to residents in accordance with physician orders and facility protocols.
- Maintained detailed medication records and documentation, ensuring compliance with state regulations and HIPAA guidelines.
- Monitored residents for side effects or adverse reactions and promptly reported concerns to nursing staff or supervisors.
- Assisted residents with daily living activities, including hygiene, mobility, and meals, fostering a safe and supportive environment.
- Communicated effectively with families, caregivers, and healthcare providers to coordinate resident care.
- Supported a small team environment by helping with light housekeeping, charting, and shift change reporting
Med Tech
Terraces of Roseville
10.2016 - 09.2017
- Accurately prepared and administered prescribed medications to residents in accordance with physician orders and facility protocols.
- Maintained detailed medication records and documentation, ensuring compliance with state regulations and HIPAA guidelines.
- Monitored residents for side effects or adverse reactions and promptly reported concerns to nursing staff or supervisors.
- Assisted residents with daily living activities, including hygiene, mobility, and meals, fostering a safe and supportive environment.
- Communicated effectively with families, caregivers, and healthcare providers to coordinate resident care.
- Supported a small team environment by helping with light housekeeping, charting, and shift change reporting
Nursing Assistant
Monterey Peninsula Surgery Center
07.2015 - 04.2016
- Assisted surgical patients with pre-operative and post-operative care, including vital sign monitoring, hygiene, and mobility support.
- Prepared patient rooms and surgical areas by ensuring cleanliness, proper supplies, and sterile environments.
- Transported patients safely to and from surgical suites and recovery areas while providing reassurance and comfort.
- Collaborated closely with nurses and surgical staff to document patient status, report changes, and maintain continuity of care.
- Maintained accurate charting and adhered to HIPAA and infection control protocols at all times.
- Supported discharge preparation and patient education, ensuring a smooth transition from recovery to home care
Home Care Aid
Peggys Homecare
08.2012 - 02.2015
- Provided compassionate, one-on-one care to clients in their homes, supporting daily living activities such as bathing, grooming, dressing, and meal preparation.
- Assisted with medication reminders, mobility support, and light housekeeping to ensure a safe and comfortable living environment.
- Monitored client health and behavior, reporting changes to family members or healthcare providers as needed.
- Offered companionship and emotional support, helping to reduce isolation and promote overall well-being.
- Maintained accurate records of care provided, adhering to individualized care plans and HIPAA confidentiality guidelines.
- Supported clients with conditions such as dementia, diabetes, limited mobility, and post-surgical recovery
Medical Records Clerk
Dr. Scott Kantor
02.2010 - 01.2012
- Organized, maintained, and updated patient medical records in both electronic and paper formats with a focus on accuracy and confidentiality.
- Processed incoming documentation, including lab reports, physician notes, and insurance information, ensuring proper filing and retrieval.
- Responded to requests for medical records from healthcare providers, patients, and insurance companies in compliance with HIPAA regulations.
- Verified patient information and assisted with data entry into electronic health record (EHR) systems such as Epic, Cerner, or similar platforms.
- Conducted regular audits to ensure completeness and accuracy of medical files and assisted with correcting discrepancies.
- Supported front desk and administrative staff with general office duties, including scanning, faxing, and answering phones as needed
Receptionist
Dr. Chaplan & Gerbino
02.2008 - 12.2009
- Welcomed patients and scheduled appointments, enhancing patient flow and satisfaction.
- Managed multi-tasking duties including ordering supplies and making reminder calls, ensuring smooth operations.
- Prepared new patient packets and maintained professional image, contributing to a welcoming environment.
- Pulled patient charts for next day, improving efficiency and patient care.
- Handled fax communications, supporting administrative functions.
Education
Pre Health Occupations
Consumes River College
06.2025
Skills
- Negotiation
- Medical Terminology
- Caregiving
- Medical Records
- Home care
- Typing (Skillful)
- Filing
- Microsoft Office
- Insurance Verification
- Computer Skills
- Excel
- Vital Signs
- Customer Service
- Communication
- Data Entry
- Teamwork
- Problem-solving
- Scanning
- Patient Care
- General Office
- Medical Office Experience
Timeline
Permanent makeup services
Beauty By Dez
02.2021 - Current
Customer Service Representative
ACT Technologies/Bank of America
02.2021 - 03.2024
Customer Service Representative
Covered California
02.2020 - 02.2021
Med Tech
Hampshire Manor
08.2019 - 08.2019
Med Tech
Terraces of Roseville
10.2016 - 09.2017
Nursing Assistant
Monterey Peninsula Surgery Center
07.2015 - 04.2016
Home Care Aid
Peggys Homecare
08.2012 - 02.2015
Medical Records Clerk
Dr. Scott Kantor
02.2010 - 01.2012
Receptionist
Dr. Chaplan & Gerbino
02.2008 - 12.2009
Pre Health Occupations
Consumes River College
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