Desiree Riddle
Archdale,NC
Summary
Dedicated professional recognized for exceptional punctuality and a steadfast commitment to delivering outstanding customer service. Proven expertise in developing effective service delivery methods that enhance client satisfaction and foster repeat business opportunities. Strong public relations and communication skills facilitate the building of lasting relationships with customers and colleagues. Exceptional listening and critical thinking abilities contribute to effective problem-solving. A flexible, hard-working individual eager to learn and contribute to team success, equipped with excellent time management and organizational skills that drive operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Manager, Customer Service
Sheetz
09.2021 - 01.2026
- Selling and upselling of merchandise
- Cash handling, counting, closing out the shifts
- Processed efficient and accurate cash, check, debit, and credit card payments
- Processed customer payments quickly and returned exact change and receipts
- Inventory counts and orders
- Preformed operation duties such as answering the phone and copying documents
- Maintained and stocked merchandise
- Training of new employees as well as supervisors and other assistant managers
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected customer concerns to promote company loyalty.
- Created and reviewed invoices to confirm accuracy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant
The Next 56 Day’s
06.2019 - 09.2021
- Greeted guests in with friendliness and professionalism.
- Selling and upselling of merchandise
- Processed customer payments quickly and returned exact change and receipts
- Event Coordinator
- Product Manager
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Volunteered to help with special projects of varying degrees of complexity.
Rehab Technician
Legacy Rehab & Care Center
08.2018 - 03.2020
- Documented and filed patient health records and charts
- Maintained medicine and equipment inventory, issued supplies to staff and notified personnel to procure more stock.
- Communicated back to nurses and therapists regarding patient performance and condition.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Documented each patient case with updates in computer system.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Prepared for sessions by setting up patient treatment areas and equipment.
Education
High School Diploma - Early Childhood Education
Randolph Community College
Asheboro, North Carolina06.2012
High School -
Citrus High School
Inverness, Florida06.2009
Skills
- Transaction management
- Excellent time management skills
- Maintenance of clean equipment
- Strong interpersonal skills
- Comprehensive understanding of products
- Customer service expertise
- Staff training and development
- Innovation and creativity
- Effective complaint resolution
- Skilled in Microsoft Office applications
- Clear and concise communication
- Effective problem resolution
Timeline
Assistant Manager, Customer Service
Sheetz
09.2021 - 01.2026
Assistant
The Next 56 Day’s
06.2019 - 09.2021
Rehab Technician
Legacy Rehab & Care Center
08.2018 - 03.2020
High School Diploma - Early Childhood Education
Randolph Community College
High School -
Citrus High School