Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Riley

Barre,VT

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

13
13
years of professional experience

Work History

Store Manager

TJ Maxx
08.2022 - Current
  • Managed daily store operations, leading a team of 60-75 associates to achieve sales and operational excellence.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Assisted with hiring, training and mentoring new and existing staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective sales floor stocking.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Assistant Store Manager

TJ Maxx
02.2012 - 08.2022
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Adhered to company budgets and expenditures.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

Diploma -

Canton High School
01.1993

Skills

  • Communication
  • Interpersonal
  • Time management
  • Problem-solving
  • Team leadership
  • Adaptability
  • Customer service
  • Retail inventory management
  • Recruitment and hiring
  • Team motivation

Timeline

Store Manager

TJ Maxx
08.2022 - Current

Assistant Store Manager

TJ Maxx
02.2012 - 08.2022

Diploma -

Canton High School

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Desiree Riley