Desiree Rios
Justice,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Scale House Clerk
Rowell Chemical
06.2022 - Current
- Operated weigh scales and issued tickets when necessary.
- Communicated with operators to share information related to product.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Work closely with dispatch and customer service to resolve any customer complaints and or issues with driver paperwork. Using Excel spreadsheets, company internal ERP system and email monitoring on a day-to-day basis
- Collaborated with other departments to ensure accuracy of all measurements.
Buyer
Club Champion Golf
08.2020 - 06.2022
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Developed and improved account relationships.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Purchasing Specialist
La Chemical
03.2015 - 06.2020
- Manage bulk chemical transportation and logistics.
- Maintained complete documentation and records of all purchasing activities.
- Act as an information source on customer service issues, taking and placing calls and emails as needed. Filter all incoming calls for the CEO including all senior levels. .
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Computed and created purchase orders in Datacore to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained consistent email communication with customer and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
Sr Customer Service Rep
The Vitality Group
01.2011 - 05.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
Education
CERTIFIED - Medical Office Assistance
The College of Office Technology
Chicago, IL05.2009
Skills
- Time Management
- Material Assessment
- Office Supplies and Inventory
- Data Documentation
- Operations Management
- Customer Accounts Management
- Customer Inquiries
- Customer Experience
- Daily Logs
- Operational Efficiency
Timeline
Scale House Clerk
Rowell Chemical
06.2022 - Current
Buyer
Club Champion Golf
08.2020 - 06.2022
Purchasing Specialist
La Chemical
03.2015 - 06.2020
Sr Customer Service Rep
The Vitality Group
01.2011 - 05.2020
CERTIFIED - Medical Office Assistance
The College of Office Technology
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