Desiree Rivera
Cashier
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience at Houston Garden Center, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction and loyalty through effective communication and product recommendations. Recognized for maintaining accuracy in financial transactions and fostering teamwork in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Cashier
Houston Garden Center
01.2023 - 04.2025
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Storage Clerk
U Haul Moving & Storage at East Capitol
03.2019 - 03.2024
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved efficiency, organized checkout area for optimal workflow.
Education
Jersey Village High School
Houston, TX06.2005
Skills
Customer service
Timeline
Cashier
Houston Garden Center
01.2023 - 04.2025
Storage Clerk
U Haul Moving & Storage at East Capitol
03.2019 - 03.2024
Jersey Village High School
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