Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Roberts

911 Emergency Dispatcher
Henryetta,OK

Summary

Adept at enhancing emergency response efficiency, I leveraged my technical aptitude and strong interpersonal skills at Wagoner County Sheriff's Office to improve situational awareness and reduce response times. My proactive approach to incident management and commitment to continuous improvement significantly contributed to public safety, demonstrating my ability to effectively manage high-stress situations and coordinate seamless multi-agency responses.

Overview

23
23
years of professional experience

Work History

Emergency Communications Officer

Wagoner County
08.2021 - 03.2025
  • Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
  • Enhanced overall efficiency of the Emergency Communications Center by actively participating in process improvement initiatives and offering valuable feedback on operational procedures.
  • Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
  • Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
  • Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
  • Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
  • Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
  • Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
  • Improved communication between first responders and the public by providing accurate information during high-pressure situations.
  • Assisted callers in emergency situations with appropriate information and support.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

Emergency Communications Officer

Creek Nation Lighthorse
06.2014 - 08.2021
  • Coordinated emergency communications to ensure accurate and timely dissemination of critical information.
  • Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
  • Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
  • Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
  • Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
  • Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
  • Provided support during major events or disasters by coordinating additional resources as needed.
  • Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
  • Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
  • Improved communication between first responders and the public by providing accurate information during high-pressure situations.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.

Emergency Communications Officer

Okmulgee County Criminal Justice Authority
03.2014 - 06.2014
  • Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
  • Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
  • Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
  • Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
  • Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
  • Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
  • Improved communication between first responders and the public by providing accurate information during high-pressure situations.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.

Emergency Communications Officer

Wagoner County Sheriff's Office
04.2005 - 07.2011
  • Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
  • Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
  • Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
  • Provided support during major events or disasters by coordinating additional resources as needed.
  • Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
  • Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
  • Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
  • Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.

Emergency Communications Officer

Coweta Police Department
02.2002 - 04.2005
  • Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
  • Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
  • Reduced response times with meticulous attention to detail when entering data into the dispatch system, ensuring accuracy and efficiency throughout the process.
  • Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
  • Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
  • Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
  • Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
  • Provided support during major events or disasters by coordinating additional resources as needed.
  • Enhanced overall efficiency of the Emergency Communications Center by actively participating in process improvement initiatives and offering valuable feedback on operational procedures.
  • Conducted regular equipment checks and maintenance, ensuring reliable communication during critical moments.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
  • Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
  • Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
  • Contributed to public safety by monitoring and disseminating severe weather alerts and emergency notifications in a timely manner.
  • Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
  • Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
  • Improved communication between first responders and the public by providing accurate information during high-pressure situations.
  • Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
  • Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
  • Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Education

Associate Of General Studies - General Studies

University of Arkansas
Fayetteville, AR

High School Diploma - General Studies

Coweta High School
Coweta, OK
05.1999

Skills

  • Teamwork and collaboration
  • Computer-aided dispatching
  • CPR and first aid
  • NCIC database
  • Task prioritization
  • 911 system information databases
  • Communications training officer (CTO)
  • Emergency police dispatcher certification
  • Public safety telecommunicator (PST)

Timeline

Emergency Communications Officer

Wagoner County
08.2021 - 03.2025

Emergency Communications Officer

Creek Nation Lighthorse
06.2014 - 08.2021

Emergency Communications Officer

Okmulgee County Criminal Justice Authority
03.2014 - 06.2014

Emergency Communications Officer

Wagoner County Sheriff's Office
04.2005 - 07.2011

Emergency Communications Officer

Coweta Police Department
02.2002 - 04.2005

Associate Of General Studies - General Studies

University of Arkansas

High School Diploma - General Studies

Coweta High School

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Desiree Roberts911 Emergency Dispatcher