Desiree Rodarte
San Antonio
Summary
Experienced in consultative sales, customer loyalty, and contract negotiation and management. A hard-working professional with a proactive approach that has earned praise from peers. Dedicated to helping your team achieve its goals. Excellent communication, time management, and computer skills. A reliable worker with a strong desire to utilize analytical and problem-solving skills to meet objectives.
Overview
8
8
years of professional experience
Work History
TWC Investigations/Client Support Specialist
Telenetwork
06.2024 - 01.2025
- Investigate potential fraudulent unemployment insurance claims by reviewing information, conducting interviews, and analyzing claim patterns.
- Assess complaints and reports of fraud, misconduct, or violations of TWC policies and procedures.
- Collect and analyze evidence to support investigations, including reviewing documents, records, and other forms of proof.
- Conduct interviews with claimants, employers, and other individuals involved to gather facts and determine the legitimacy of claims.
- Document findings in detailed investigative reports, ensuring that all relevant information is recorded accurately for potential legal action or further review.
- Work with other TWC departments, law enforcement agencies, and legal teams to resolve cases of fraud or violations.
Sales Qualification Associate
SelectQuote
01.2023 - 12.2023
- contact potential customers who have shown interest in insurance products (like health, life, or auto insurance) to assess their needs and determine if they are a good fit for the company’s offerings.
- provides information about various insurance plans, helping clients understand coverage options, benefits, and premiums.
- Input client information into the system accurately and track customer progress in the sales pipeline.
- ask questions to evaluate the customer’s specific needs and recommend suitable insurance plans based on those needs.
- Build and maintain relationships with clients, ensuring they feel valued and informed throughout the process.
- Work closely with other members of the sales team, such as licensed agents, to ensure customers receive the appropriate service and support.
CX AGENT
ANYWHEREWORKS
02.2022 - 08.2023
- Managed multiple projects and tasks simultaneously, consistently delivering successful outcomes
- Scheduled promotional and performance engagements for clients
- Leveraged knowledge of company products to offer suitable solutions to customers' needs
- Collaborated with colleagues to ensure that all customer inquiries were addressed in a timely fashion
- Demonstrated proficiency in using computer programs such as Microsoft Office Suite, Salesforce.
- Built positive relationships with customers through consistent follow-up communications.
- Answered questions about organization and provided callers with address, directions, and other information
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
Sales Associate
MOMENTUM SOLAR
08.2021 - 11.2022
- Researched new products or services related to solar panel installations
- Researched applicable state and federal incentive programs available for customers looking to install a renewable energy system
- Identified opportunities for cost savings through efficient use of resources such as labor hours or materials
- Developed strong relationships with clients by providing excellent customer service throughout the duration of each project
- Ensured that all safety protocols were followed during the course of each job
- Provide accurate quotes based on customer requirements, including potential cost savings, installation timelines, and financial incentives.
- Close deals by guiding customers through the final steps, which may include securing financing and scheduling installation.
- Build long-term relationships by ensuring customer satisfaction and encouraging referrals or repeat business.
CONTACT TRACER
US
03.2020 - 07.2021
- Reaching out to individuals who have tested positive for a disease and gathering information about their recent close contacts.
- Informing those who may have been exposed to the disease, advising them to quarantine, monitor for symptoms, or get tested.
- Educating contacts on the importance of self-isolation or testing, as well as providing resources on how to access healthcare.
- Checking in with contacts to see if they are developing symptoms and offering guidance on next steps (e.g., testing, medical care).
- Recording all information accurately, tracking contacts, and ensuring confidentiality.
- Working closely with public health agencies and medical professionals to ensure proper procedures are followed.
- Documenting and reporting findings to health departments, helping to manage and track disease outbreaks.
CASHIER/SALES ASSOCIATE
WB Liquors
01.2017 - 11.2019
- Provide friendly and positive customer service to patrons and visitors to the retail stores
- Perform accurate and timely cashier functions, including scanning and entering sales transactions, basic mathematical computations, making change and handling cash
- Perform required ID checks on customers and notifies management of violations, concerns, etc
- Comply with all regulations regarding sales transactions and established procedures
- Restock shelves and fill coolers with new merchandise
- Perform periodic inventory of stock on hand
- Assists customers in selection of various brands of liquors, wines, etc.
Education
HIGH SCHOOL DIPLOMA -
Foy H. Moody High School
Corpus Christi, TX06.2016
Skills
- Communication
- Excellent Organizational Skills
- Data Entry
- Sales Associate
- Customer Service
- COVID-19 Contact Tracing
- Call Center
- Adaptability
- Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
TWC Investigations/Client Support Specialist
Telenetwork
06.2024 - 01.2025
Sales Qualification Associate
SelectQuote
01.2023 - 12.2023
CX AGENT
ANYWHEREWORKS
02.2022 - 08.2023
Sales Associate
MOMENTUM SOLAR
08.2021 - 11.2022
CONTACT TRACER
US
03.2020 - 07.2021
CASHIER/SALES ASSOCIATE
WB Liquors
01.2017 - 11.2019
HIGH SCHOOL DIPLOMA -
Foy H. Moody High School
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