Desiree Rodriguez
Brooklyn,NY
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Concetti Drug Corp.
10.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Clerk
Concetti Drug Corp.
01.2016 - 10.2017
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Office Assistant
Erica’s Rughalach
01.2011 - 09.2015
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Assisted with budgeting and financial management to keep office operating within budget.
- Processed incoming and outgoing mail and packages according to established procedures.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Education
High School Diploma -
John Jay High School
Brooklyn, NY2010
Skills
- Manual and Automated Medication Dispensing
- Stocking Shelves
- FDA Drug Safety Guidelines
- Problem-Solving Skills
- Patient Confidentiality
- Team Collaboration
- Resolving Customer Issues
- Cash Register Operation
- Organization and Prioritization
- High-Volume Environments
- HIPAA
Timeline
Pharmacy Technician
Concetti Drug Corp.
10.2017 - Current
Pharmacy Clerk
Concetti Drug Corp.
01.2016 - 10.2017
Office Assistant
Erica’s Rughalach
01.2011 - 09.2015
High School Diploma -
John Jay High School
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