Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Websites
References
Timeline
Generic

Desiree Rodriguez

Cape Coral,FL

Summary

Skilled Legal Assistant with comprehensive experience in drafting legal documents, managing case files, and performing research. Strong ability to maintain efficient office environment through exceptional organizational skills and attention to detail. Demonstrated capability in maintaining confidentiality, providing support on complex legal cases, and contributing positively to team efforts. Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
Fort Myers, FL
06.2022 - 12.2022
  • Followed established procedures for sorting and routing packages according to their destinations.
  • Assembled, lined and padded cartons and containers.
  • Trained new employees on packaging procedures and safety.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Unpacked, verified and recorded incoming merchandise or material.
  • Inspected packaging and products for quality control purposes.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Managed inventory of packaging materials and supplies.
  • Inspected all packaged items for quality assurance purposes.
  • Sorted and placed materials or items on racks, shelves or bins according to predetermined sequence in shipping and receiving area.
  • Processed returns and exchanges efficiently and accurately.
  • Processed returns and refunds requests from customers promptly.
  • Processed returns efficiently according to established protocols.

Warehouse Worker

Amazon
Orange, CT
10.2021 - 12.2021
  • Transported goods to designated areas within the warehouse facility.
  • Packed boxes and stock using organizational guidelines.
  • Staged and sorted multiple types of products for loading.
  • Assisted in packaging and labeling of products for shipment.
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse.
  • Sorted pallets, boxes or other material by hand to maintain order.
  • Followed detailed instructions from supervisors in order to complete tasks accurately.

Senior Patient Care Liaison

National Contact Center Management-NCCM
Fort Myers, FL
03.2015 - 08.2021
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Created, implemented and maintained departmental policies and procedures.
  • Monitored customer service team to assess knowledge, tone, and adherence to company policy.
  • Performed quality assurance audits of calls handled by representatives.
  • Resolved customer complaints or answered customers' questions.
  • Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
  • Monitored team performance metrics such as call wait times, average handle time and first call resolution rates.
  • Assisted with the hiring process of new Customer Service Representatives.
  • Resolved escalated customer complaints in a timely manner.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Cross-trained staff members, resulting in increase in customer satisfaction ratings.
  • Provided guidance and support to Customer Service Representatives on a daily basis.

Customer Service Representative

Alta Resources
Fort Myers, FL
11.2014 - 03.2015
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Interviewer

Thoroughbred Research Group
Cape Coral, FL
11.2012 - 12.2014
  • Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
  • Used computers or specified forms to compile, record and code results or data from interview or survey.
  • Asked questions in accordance with instructions to obtain person's name, address and age.
  • Entered participant data into databases.
  • Interviewed potential participants to determine eligibility.
  • Contacted consumers from prepared list to conduct interviews to obtain information.

Education

Associate of Science - Paralegal Studies

Florida SouthWestern State College
Fort Myers, FL
05-2025

High School Diploma -

Lehigh Senior High School
Lehigh Acres, FL
06-2010

Skills

  • Order picking and processing
  • Inventory counting
  • Warehouse management systems
  • Basic math
  • Order picking
  • Warehouse safety
  • Data entry
  • Team collaboration
  • Scheduling
  • Complaint resolution
  • Filing
  • Refunds processing
  • Customer relations
  • Typing 65 wpm
  • Strong teamwork
  • Microsoft Excel
  • Appointment scheduling
  • Assertiveness
  • Research
  • Adaptive team player
  • De-escalation techniques
  • Call center operations
  • Critical thinking
  • Microsoft outlook

Accomplishments

  • Member of Lambda Epsilon Chi - National Paralegal and Legal Studies Honor Society- Florida Southwestern State College Chapter
  • Member of Delta Alpha Pi International Honor Society

Languages

Spanish
Limited

Certification

  • Real Estate Paralegal Certificate- Issued February 27, 2024

References

References available upon request.

Timeline

Warehouse Associate

Amazon
06.2022 - 12.2022

Warehouse Worker

Amazon
10.2021 - 12.2021

Senior Patient Care Liaison

National Contact Center Management-NCCM
03.2015 - 08.2021

Customer Service Representative

Alta Resources
11.2014 - 03.2015

Interviewer

Thoroughbred Research Group
11.2012 - 12.2014

Associate of Science - Paralegal Studies

Florida SouthWestern State College

High School Diploma -

Lehigh Senior High School

Similar Profiles

CREATE PROFILE
Desiree Rodriguez