Desiree Rodriguez
San Jose,CA
Summary
Experienced counseling professional prepared for leadership in residential settings. Strong focus on team collaboration and achieving results, with proven ability to adapt to changing needs. Skilled in conflict resolution, behavioral management, and emotional support. Valued for reliability, empathy, and effective communication.
Overview
7
7
years of professional experience
Work History
Life Skill Coach /Residential Counselor
Bill Wilson Center
09.2025 - Current
- Supported daily activities and routines for youth residents, fostering a safe environment.
- Assisted in implementing individualized care plans to meet each resident's needs.
- Monitored behavioral patterns and provided guidance during group activities.
- Collaborated with team members to ensure consistent communication regarding resident progress.
- Conducted conflict resolution sessions among youth, promoting positive interactions.
- Participated in training sessions to enhance skills in crisis intervention techniques.
- Documented observations and incidents accurately to maintain clear records for staff reviews.
- Engaged residents in recreational and educational programs, encouraging personal growth and development.
- Conducted intake assessments on new residents, accurately identifying needs and developing appropriate action plans in response.
- Established trust-based relationships with residents through consistent engagement, empathy, and understanding of their unique situations.
- Served as a liaison between families and residential program staff members regarding resident progress updates or concerns that arose during their stay at the facility.
- Ensured compliance with all state regulations surrounding residential programs by maintaining accurate documentation of required paperwork and reporting any issues promptly to supervisors or administrators as needed.
- Acted as a positive role model for residents, modeling healthy behavior and encouraging personal growth through both words and actions.
- Enhanced residents'' well-being by implementing individualized care plans and providing emotional support.
- Developed individualized coaching plans to support client growth and progress.
- Assisted in the implementation of program activities aligned with organizational goals.
- Monitored participant engagement to ensure a supportive environment for learning.
- Collaborated with team members to enhance program effectiveness and outreach efforts.
- Participated in training sessions to improve coaching techniques and methodologies.
- Facilitated group sessions to encourage peer support and skill development.
Housing Specialist
Gardner Health Services, A California Health
01.2022 - 08.2023
- Conducted comprehensive assessments of housing needs for clients to ensure suitable placements.
- Collaborated with community resources to coordinate support services for individuals experiencing homelessness.
- Facilitated housing application processes, guiding clients through documentation and eligibility requirements.
- Monitored client progress in securing stable housing, providing ongoing support and follow-up services.
- Assisted in pilot program with catholic charities Cal Aim program.
- Developed and maintained strong relationships with landlords and property managers to enhance housing opportunities.
- Utilized case management software to track client interactions and housing outcomes effectively.
- Participated in team meetings to strategize program improvements and address emerging client needs.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Coordinated housing resource referrals for clients, ensuring timely access to services and support.
- Developed and maintained relationships with local housing agencies to streamline resource allocation.
- Collaborated with social workers to create comprehensive housing plans for vulnerable populations.
- Mentored new staff on best practices in housing resource management, fostering team skill development.
- Led initiatives to enhance program outreach, increasing community participation in available housing services.
- Organized workshops and training sessions focused on budgeting techniques and credit repair strategies, empowering clients towards long-term financial stability.
- Coordinated with external agencies to secure additional funding sources for clients facing financial hardships related to their living arrangements.
- Educated clients on proper tenant responsibilities, contributing to a decrease in lease violations and eviction rates across managed properties.
- Conducted comprehensive assessments of clients'' financial situations to determine appropriate resources and interventions.
- Enhanced tenant satisfaction by effectively addressing and resolving housing-related concerns.
- Negotiated successful rent payment plans between tenants and landlords, preventing evictions while ensuring continued income streams for property owners.
Housing Navigator
Abode Services
01.2021 - 01.2022
- Coordinated client assessments to identify housing needs and resources.
- Developed individualized service plans to address client barriers and goals.
- Facilitated communication between clients and service providers for effective support.
- Monitored progress of client cases, ensuring timely follow-up on services provided.
- alameda and santa clara county clients
- springhill suites hotel stationed and housed clients in RRH ,HHA VA housing
- Advocated for clients in accessing community resources, enhancing service delivery efficiency.
- Led outreach efforts to raise awareness of available housing programs within the community.
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
Hosing Case Manager
Home First Development Partners
02.2019 - 01.2021
- Conducted comprehensive assessments to determine client housing needs and eligibility for services.
- Developed individualized action plans, ensuring alignment with client goals and available resources.
- Coordinated housing placements by liaising with local landlords and housing authorities.
- Provided crisis intervention support, addressing immediate client concerns related to homelessness or instability.
- Bernal Tiny Homes help initiate program, and navigated clients from streets
- Assisted clients in navigating social services, enhancing access to essential resources and benefits.
- Monitored case progress through regular follow-ups, adjusting plans as necessary to ensure successful outcomes.
- Collaborated with multidisciplinary teams to optimize service delivery and improve client satisfaction rates.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longer.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
- Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
- Facilitated workshops on tenant rights and responsibilities, empowering clients with knowledge for stable housing situations.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Managed caseload to satisfy multiple patients with diverse needs.
Education
Acupuncturist - Naturopathy
Five Branches Tcm
San Jose, CA02-1999
Associate of Arts - Sociology
University of California, Berkeley
Berkeley, CA06-1996
High School Diploma -
Independence High School
San Jose, CA06-1993
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Motivational leadership style
- Verbal and written communication
- Collaborative approach
- Ethics and integrity
Languages
Spanish
Native or Bilingual
Timeline
Life Skill Coach /Residential Counselor
Bill Wilson Center
09.2025 - Current
Housing Specialist
Gardner Health Services, A California Health
01.2022 - 08.2023
Housing Navigator
Abode Services
01.2021 - 01.2022
Hosing Case Manager
Home First Development Partners
02.2019 - 01.2021
Acupuncturist - Naturopathy
Five Branches Tcm
Associate of Arts - Sociology
University of California, Berkeley
High School Diploma -
Independence High School