Desiree Rosado
Phoenix,AZ
Summary
Driven professional with several years of experience in office settings and the hospitality industry. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to clients in all work environments.
Overview
10
10
years of professional experience
Work History
Event Planning Assistant
Events by Paris
Phoenix, AZ
05.2023 - Current
- Plan and create detailed and organized events such as weddings, birthdays, baby showers, or personal events
- Practice top quality customer service and work ethics in order to create magical memories for clients
- Create long lasting relationships with vendors while being on top of timelines and expectations of everyone involved
- Assisting in setting up and breaking down events
Treatment Coordinator
Camelback Pediatric Dentistry & Orthodontics
Phoenix, AZ
11.2020 - Current
- Promoted from checking in patients and handling family charts to presenting dental treatment plans and insurance verification/billing
- Provide thorough, calm, and efficient customer service to patients, referring offices, and insurance representatives
- Handle pediatric and orthodontic billing and payments
- Assist in all front office positions, such as checking in patients, presenting treatment plans, answering phone calls, and scheduling appointments
- Ensure all tasks are completed by the end of day to maximize our productivity and efficiency
- Educated in the Dentrix system
Lead Front Desk Receptionist
Massage Envy
Phoenix, AZ
08.2018 - 03.2020
- Assisted clients in person or over the phone in scheduling appointments or managing accounts
- Handled opening and closing procedures and cash handling
- Offered a welcoming, safe, and relaxing environment to clients
- Helped to train new front office hires
- Pitched and promoted our Wellness Plan to guests
Lead Sales Associate
Old Navy
Phoenix, AZ
10.2017 - 08.2018
- Unpacked shipments, organized inventory, and replenished sales floor
- Assisted customers on the sales floor with any questions or concerns
- POS trained, constant money handling and payment balancing
- Provided excellent customer service to create satisfied customers
- Maintained store/company selling standards
Store Manager
Journeys Shoe Store
Phoenix, AZ
05.2015 - 08.2017
- Greeted and assisted customers
- Trained employees to sell product, use registers, and provide excellent customer service
- Maintained sales floor and company standard sales goals
- Documented sales and counted registers for opening and closing procedures
- Organized and created schedules, reports, and conducted interviews and reviews
- Unpacked shipments and checked new items into inventory
Education
Associate Degree - Business
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-2020
Skills
- Friendly and outgoing
- Punctual and reliable
- Verbal and written communication
- Team collaboration
- Excellent multitasking capability
- Customer service
- Rapport building
- Organizational development
- Administrative support
Timeline
Event Planning Assistant
Events by Paris
05.2023 - Current
Treatment Coordinator
Camelback Pediatric Dentistry & Orthodontics
11.2020 - Current
Lead Front Desk Receptionist
Massage Envy
08.2018 - 03.2020
Lead Sales Associate
Old Navy
10.2017 - 08.2018
Store Manager
Journeys Shoe Store
05.2015 - 08.2017
Associate Degree - Business
Maricopa Community Colleges, Phoenix College