Desiree Sailema
Franklin,TN
Summary
Dynamic operations leader with extensive experience at Red Door Title Services, LLC, excelling in policy development and employee motivation. Proven track record in data management and team collaboration, enhancing transaction efficiency and accuracy. Skilled in Qualia, I drive results through strategic problem-solving and effective delegation, ensuring seamless operations and exceptional customer service.
Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving.
Overview
13
13
years of professional experience
Work History
Vice President of Operations/Processor
Red Door Title Services, LLC
01.2020 - Current
- Coordinated communication between buyers, sellers, and lenders to facilitate smooth transactions.
- Completely processed files from start to finish. From opening the files in Qualia to creating and sending out the Owners and Lenders Title Insurance policies.
- Ordered payoffs and HOA statements of accounts and balanced CDs with the lenders.
- Reviewed and verified legal documents for completeness, addressing discrepancies promptly.
- Prepared closing statements and ensured timely disbursement of funds during property transactions.
- Developed training materials for new hires to establish consistent workflow practices within the team.
- Worked proactively with lenders to resolve discrepancies discovered during the examination phase before they escalated into larger issues.
- Obtained Notary license to notarize documents and assist with closings as needed.
- Designed the company website, logo and maintained all social media accounts to increase marketing efforts.
- Assisted in remittance of policies, 1099 filing and yearly audits.
- Prepared legal documents, Warranty Deeds, Affidavits and other necessary documents.
Shift Manager/Key Holder
Aldi Foods
01.2012 - 12.2019
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented inventory management processes, reducing stock discrepancies significantly.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Waverly Central High School
Waverly, TN05-2019
Certification - Pharmacy Tech
Northwestern University
Evanston, IL05-2012
Skills
- Data management
- Policy development and enforcement
- Limited working proficiency in Spanish
- Proficient in AI such as Canva and ChatGPT
- Customer service
- Teamwork and collaboration
Timeline
Vice President of Operations/Processor
Red Door Title Services, LLC
01.2020 - Current
Shift Manager/Key Holder
Aldi Foods
01.2012 - 12.2019
High School Diploma -
Waverly Central High School
Certification - Pharmacy Tech
Northwestern University
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