Desiree Sanders
Denver,CO
Summary
Dynamic customer service professional with extensive experience at Amazon, adept at resolving complex issues and enhancing customer satisfaction. Proven ability to manage high call volumes while maintaining professionalism. Skilled in complaint handling and effective communication, ensuring positive outcomes and fostering strong client relationships. Committed to delivering exceptional service and support.
Overview
11
11
years of professional experience
Work History
Remote Customer Service Specialist
Amazon
03.2019 - 06.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Virtual Administrative Assistant
Kelly Services
11.2016 - 02.2019
- Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
- Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
- Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
Administrative Assistant
UnitedHealth Group
02.2013 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
GED -
Denver Testing Center
Denver, COSkills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Telephone etiquette
- Complaint handling
- Problem resolution
Accomplishments
- Consistently maintained 95%+ customer satisfaction ratings while managing high-volume service requests remotely.
- Successfully handled an average of 50+ client interactions per day via phone, email, and chat while meeting strict response time goals.
- Reduced scheduling conflicts by implementing a new calendar management system, improving efficiency by 20%.
- Processed and organized over 1,000 records annually with zero data errors.
- Recognized by management for outstanding attention to detail and reliability, resulting in repeat client contracts.
- Trained and mentored 5 new remote team members, helping them achieve full productivity within their first month.
- Met or exceeded all performance metrics for attendance, productivity, and quality for 3 consecutive years.
Languages
English
Native or Bilingual
Timeline
Remote Customer Service Specialist
Amazon
03.2019 - 06.2024
Virtual Administrative Assistant
Kelly Services
11.2016 - 02.2019
Administrative Assistant
UnitedHealth Group
02.2013 - 09.2016
GED -
Denver Testing Center