Desiree Saunders
Charleston
Summary
Dedicated worker showcasing expertise in HIPAA compliance and exceptional customer service. Excelled in enhancing patient care through meticulous medical records management and fostering strong patient relationships. Achieved a significant reduction in wait times by efficiently processing insurance claims, underlining a commitment to operational excellence and quality care.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Pulmonary Services
04.2019 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Registration Clerk
Thomas Memorial Hospital
01.2018 - 04.2019
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Entered patient information into payment system accurately for billing purposes.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Confirmed patient demographics and updated practice management software for accuracy.
Medical Assistant
Kanawha Valley Gastroenterology
04.2017 - 12.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Health Unit Coordinator
CAMC Memorial Hospital
08.2014 - 12.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
Education
Associate of Applied Science - Nursing
Bridgevalley Community Technical College
Charleston, WV05-2025
Skills
- ACLS Certification
- BLS Certification
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Certification
- Basic Life Support (BLS) - American Heart Association.
- Advanced Cardiac Life Support (ACLS) - American Heart Association.
Timeline
Medical Assistant
Pulmonary Services
04.2019 - 05.2022
Registration Clerk
Thomas Memorial Hospital
01.2018 - 04.2019
Medical Assistant
Kanawha Valley Gastroenterology
04.2017 - 12.2017
Health Unit Coordinator
CAMC Memorial Hospital
08.2014 - 12.2017
Associate of Applied Science - Nursing
Bridgevalley Community Technical College
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