Desiree Schnopp
Albuquerque,NM
Summary
Dynamic Leasing Manager with a proven track record at Greystar Property Management, excelling in resident relations and lease management. Achieved occupancy goals through innovative marketing strategies and enhanced team performance via targeted training programs. Skilled in negotiation and event planning, driving tenant satisfaction and retention while streamlining processes for efficiency.
Experienced with lease management and tenant relations, ensuring smooth and efficient operations. Utilizes effective negotiation techniques to secure beneficial lease agreements. Strong understanding of property management principles and tenant satisfaction.
Overview
8
8
years of professional experience
Work History
Leasing Manager
Greystar Property Management
01.2025 - Current
- Led leasing team to achieve occupancy goals through targeted marketing strategies and tenant engagement initiatives.
- Streamlined lease administration processes, improving efficiency and reducing turnaround time for prospective tenants.
- Developed and implemented training programs for new leasing agents, enhancing team performance and customer service skills.
- Oversaw tenant relations, resolving issues promptly to maintain high satisfaction levels and reduce turnover rates.
- Analyzed market trends and competitor offerings to adjust pricing strategies, maximizing revenue potential for properties managed.
- Managed compliance with local regulations and company policies, ensuring all leasing practices adhered to legal standards.
- Got promoted with 3 months of being a leasing consultant.
- Collected, completed, and processed lease applications.
Leasing Consultant
Greystar Property Management
10.2024 - 01.2025
- Facilitated property tours, showcasing amenities and features to prospective tenants.
- Assisted in lease administration, ensuring compliance with company policies and local regulations.
- Coordinated resident events, enhancing community engagement and tenant retention.
- Utilized property management software to streamline applications and track leasing metrics.
- Developed marketing strategies to attract potential renters, increasing property visibility.
Front Desk Sales Associate
Planet Fitness
01.2023 - 10.2024
- Managed front desk operations, ensuring exceptional customer service and satisfaction.
- Assisted customers with product selection, answering inquiries and providing tailored recommendations.
- Processed sales transactions efficiently using point-of-sale systems and inventory management tools.
- Trained new staff on customer service protocols and sales techniques, enhancing team performance.
- Maintained accurate records of sales and inventory levels, contributing to effective stock management.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Assisted in training new team members on company policies and best practices for optimal performance.
Server/Bartender
Lava Rock Brewing Co.
01.2022 - 12.2023
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to dietary restrictions.
- Trained new team members on menu knowledge and service standards to enhance performance.
- Managed multiple tables efficiently while maintaining accuracy in orders and billing processes.
- Developed strong relationships with regular guests, fostering loyalty and repeat business through personalized service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Resort Lifestyle Communities
09.2021 - 12.2022
- Provided exceptional customer service, ensuring guest satisfaction for the residents.
- Collaborated with kitchen staff to facilitate efficient food preparation and timely order delivery.
- Managed dining area cleanliness and organization, enhancing overall guest experience.
- Trained new servers on protocols, promoting team efficiency.
- Resolved guest concerns promptly, demonstrating adaptability in fast-paced environment.
- Developed strong relationships with residents, contributing to a welcoming atmosphere.
Playground Recreation Leader
The City Of Albuquerque
08.2017 - 03.2020
- Facilitated recreational activities for diverse age groups, enhancing engagement and participation.
- Implemented safety regulations during playtime.
- Coordinated schedules and logistics for recreational programs, optimizing resource allocation.
- Trained and mentored junior staff in program delivery and participant interaction techniques.
- Created a schedule for playtime, homework, arts and crafts, and free play.
Education
High School Diploma -
Atrisco Heritage Academy High School
Albuquerque, NM05-2020
Skills
- Resident relations
- Clerical skills
- Maintaining closing ratios
- Property management
- Negotiation expertise
- Lease management
- Social media marketing
- Event planning
- Marketing expertise
- Conducting meetings
- Microsoft office
- Property showing
Timeline
Leasing Manager
Greystar Property Management
01.2025 - Current
Leasing Consultant
Greystar Property Management
10.2024 - 01.2025
Front Desk Sales Associate
Planet Fitness
01.2023 - 10.2024
Server/Bartender
Lava Rock Brewing Co.
01.2022 - 12.2023
Server
Resort Lifestyle Communities
09.2021 - 12.2022
Playground Recreation Leader
The City Of Albuquerque
08.2017 - 03.2020
High School Diploma -
Atrisco Heritage Academy High School