DESIREE' SCOTT
Lebanon,TN
Summary
Driven professional with experience in fast-paced project-based environment, seeking to transition to new field. Developed skills include project coordination, customer communication, and risk management. Committed to applying these skills to contribute effectively in a dynamic and collaborative setting.
Overview
17
17
years of professional experience
Work History
Customer Service & Project Coordinator
AMI Construction, Inc.
09.2020 - 01.2025
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Responded to requests for information on materials to inquiring parties.
- Maintained database and spreadsheets with accurate inventory and status.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Enhanced project scope definition processes, resulting in clearer project objectives and expectations from outset.
- Cultivated strong relationships with key project stakeholders through regular, transparent communication, securing their ongoing support and trust.
- Planned, organized, & provided phase mapping to both the customers & the operations team.
- Coordinate timelines of projects with superintendents and customers.
- Verify and process permits for all work as required per project.
- Place any necessary 811 ticket entries and record all tickets numbers and documents that apply to each project.
- Ensure work orders are up to date with most recent project information (ie. change orders, updated 811 tickets, new contact information, etc.)
- Partner with field Superintendents, Foreman, Accounting to ensure all parts of a project are completed according to the contract.
- Set up initial email schedule for start of project, week out reminder, day before reminder, weather delays, and project completion.
- Send final walkthrough email with pictures and a link to leave a Google review.
- Close out projects in ASANA & on Google calendar upon completion to ensure accounting knows to invoice the customer.
Assistant to Sr. VP of Construction & Development
Carroll Realty, Inc
01.2017 - 08.2020
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Handled client correspondence and tracked records to foster office efficiency
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Executed record filing system to improve document organization and management
- Performed research to collect and record data for a multifamily/multi use property to encourage maximum success of the project
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Site Manager
Carroll Realty, Inc
02.2015 - 08.2020
- Monitored, coached and supervised team of5 employees from2019-2020
- Delegated assignments based on turn over plans, project needs and knowledge of individual team members
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Managed operations and leasing of apartment community of nearly191 apartments and2 single family homes
- Communicated with clients and tenants while offering strategic solutions to remedy problems
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Introduced prospective tenants to types of units available and performed tours of premises
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals
- Trained and motivated leasing staff
- Followed up on delinquent tenants and coordinated collection procedures
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Developed and executed plan to achieve and maintain90% or better rate of occupancy
- Maintained original leases and renewal documents in digital and hardcopy format
- Collected and maintained careful records of rental payments and payment dates
- Kept meticulous records of all correspondence between management and tenants
- Distributed and followed up on tenant renewal notices
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
- Communicated effectively with owners, residents and on-site associates
- Handled disciplinary actions, performance appraisals and terminations of company staff
Store Manager
Gymboree Outlet
01.2008 - 02.2015
- Greet customers entering store and offer any assistance
- Help customers find clothing and accessories
- Let customers know of any upcoming promotions and sales
- Use cash register and credit card machine as well as count down the drawer at night
- Figure payroll hours, banking deposits and booking, manage others
- Marketing, visuals, pricing and filing
- I started with this company as a sales associate and was quickly promoted to assistant manager after three months
- My ability to learn quickly and deal with a fast paced environment was key in this promotion
Education
Associate of Arts -
Coastal Carolina Community College
Jacksonville, NCHigh School Diploma -
Lebanon High School
Lebanon, TN 05-2002
Skills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Team coordination
- Documentation management
- Project management
- Flexible and adaptable
- Customer service
- Project scheduling
- Conflict resolution
- Customer management
Software
- Microscoft Office
- Rent Cafe
- Marketing & Social Media
- Google Drive
- Google Calendar
- Yardi Voyager
- ASANA
Misc. Skills
- 10 Key by Touch
- Multi-family property management
- Fair housing
- Maintenance Oversight
- Multi tasking
- Answering multi line phone system
Timeline
Customer Service & Project Coordinator
AMI Construction, Inc.
09.2020 - 01.2025
Assistant to Sr. VP of Construction & Development
Carroll Realty, Inc
01.2017 - 08.2020
Site Manager
Carroll Realty, Inc
02.2015 - 08.2020
Store Manager
Gymboree Outlet
01.2008 - 02.2015
Associate of Arts -
Coastal Carolina Community College
High School Diploma -
Lebanon High School
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