DESIREE S. GASSOWAY
Palmdale,CA
Summary
Experienced bilingual professional with a diverse background in business support, managerial leadership, community engagement, and customer service. Proven track record of effectively managing teams and projects, while maintaining a strong focus on delivering exceptional customer service. Skilled in building relationships and fostering collaboration across various stakeholders to drive positive outcomes. Adept at adapting to new environments and challenges, with a passion for continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Certified Fitness Instructor
IN-SHAPE HEALTH CLUB
Palmdale, CA
01.2022 - Current
- Lead one-hour cycle fitness sessions four times a week.
- Conduct group fitness classes, fostering community engagement and motivation.
- Promote a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
Caregiver
IN HOME SUPPORT SERVICES
Palmdale, CA
01.2006 - 01.2025
- Provided comprehensive care for a 20-year-old quadriplegic female, ensuring daily needs were met.
- Managed medical needs, including medication management, health monitoring, safety and hygiene.
- Collaborated with healthcare team members to develop personalized care plans, resulting in tailored support and improved wellbeing.
Job Developer/ HR- Remote Assistant
JVS SoCal
Palmdale, CA
01.2017 - 01.2024
- Collaborated with employers and agencies to establish relationships for participant job placements.
- Screened and interviewed candidates ensuring monthly follow-up on supportive services with GAIN case managers.
- Conducted comprehensive assessments to match candidates with appropriate employment positions.
- Provided ongoing support to placed clients through regular check-ins, ensuring their success in new positions.
GAIN Services Worker- Remote
JVS SoCal
Palmdale, CA
01.2016 - 01.2017
- Managed intake and upkeep of GAIN caseload with 180-240 participants.
- Verified participant adherence to required activity hours based on household status.
- Responsible for monthly contact, updated information in CalSAWS/LRS computer software.
- Coordinated GAIN supportive services to address transportation and ancillary requirements.
Customer Service Representative
EPOCH
Santa Monica, CA
01.2013 - 01.2016
- Handled daily inbound calls ranging from 25 to 100 with efficiency.
- Resolved disputes efficiently while providing customer and technical support.
- Facilitated service cancellations by managing customer correspondence via email and live chat.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
NORDSTROM
01.2010 - 01.2012
- Processed payments to customer credit accounts.
- Delivered exceptional customer service consistently.
- Handled troubleshooting and conducted training sessions for sales personnel.
- Supervised distribution of consumer shipments.
- Handled transactions for merchandise returns and issued appropriate refunds.
Human Resources Manager
PACIFIC BROADBAND TECHNICAL SERVICES (CONTRACTOR FOR TIME WARNER CABLE)
Culver City, CA
01.2007 - 01.2010
- Directed comprehensive HR functions, encompassing payroll management, employee hiring, termination, and training.
- Demonstrated expertise in Time Warner CSG, Work Assure, and I&R Programs.
- Managed payroll operations bi-weekly for 40 employees with ADP Payroll Services.
- Processing Random drug screens and new hire background checks Workers compensation insurance and disability insurance.
- Developed and implemented HR policies to enhance employee engagement and compliance.
Senior Sales Assistant
JONES WHOLESALE LUMBER COMPANY
Lynwood, CA
01.2005 - 01.2007
- Supported Executive Sales Manager in managing commercial lumber departments.
- Performed extensive data entry for lumber sales.
- Streamlined inventory management processes, reducing discrepancies and improving order accuracy.
- Managed multiple telephone lines efficiently.
Accounts Payable Manager
ANCON MARINE
Wilmington, CA
01.2005 - 01.2005
- Directed a workforce exceeding 20 individuals.
- Processed labor costs and company invoices for subcontractors.
- Managed full-cycle accounts payable processes, ensuring timely and accurate vendor payments.
- Oversaw monthly reconciliation of accounts, identifying discrepancies and implementing corrective actions.
Dispatcher Supervisor
RESCUE ROOTER
Gardena, CA
01.2002 - 01.2005
- Managed incoming calls and updated customer records.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
- Communicated with customers to provide delivery updates and resolution.
Education
High School - undefined
Leuzinger High School
Lawndale, CASkills
- 15 Managerial Experience
- Bilingual - Spanish
- Microsoft Suite, ADP, Quickbooks
- HR policies and procedures
- Administrative Support
- Adaptability
- Relationship building
- Leadership Skills
- Diversity and inclusion
- Data accuracy
Timeline
Certified Fitness Instructor
IN-SHAPE HEALTH CLUB
01.2022 - Current
Job Developer/ HR- Remote Assistant
JVS SoCal
01.2017 - 01.2024
GAIN Services Worker- Remote
JVS SoCal
01.2016 - 01.2017
Customer Service Representative
EPOCH
01.2013 - 01.2016
Customer Service Representative
NORDSTROM
01.2010 - 01.2012
Human Resources Manager
PACIFIC BROADBAND TECHNICAL SERVICES (CONTRACTOR FOR TIME WARNER CABLE)
01.2007 - 01.2010
Caregiver
IN HOME SUPPORT SERVICES
01.2006 - 01.2025
Senior Sales Assistant
JONES WHOLESALE LUMBER COMPANY
01.2005 - 01.2007
Accounts Payable Manager
ANCON MARINE
01.2005 - 01.2005
Dispatcher Supervisor
RESCUE ROOTER
01.2002 - 01.2005
High School - undefined
Leuzinger High School