Desiree Shenberger

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• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Administered medication as directed by physician.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
• Transported clients to medical and dental appointments to provide support.
• Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Managed customer inquiries and complaints in polite and professional manner.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Built strong relationships with clients to deliver emotional support and companionship.
• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
• Documented residents' mental status, sleep, and eating patterns in medical record books.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
• Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
• Promoted independence with structured routines and clear communication to support clients in their daily lives.

• Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
• Supported quality control measures by thoroughly sanitizing production equipment between product runs.
• Collaborated with team members to complete large-scale cleaning projects within established timeframes.
• Fostered a positive working environment by actively participating in team meetings and contributing to discussions on ways to improve sanitation processes.
• Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
• Enhanced workplace cleanliness by diligently following sanitation protocols and procedures.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Built strong relationships with clients to deliver emotional support and companionship.
• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
• Documented residents' mental status, sleep, and eating patterns in medical record books.
• Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.

• Strengthened overall program effectiveness by actively participating in staff training sessions, workshops, and meetings.
• Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
• Enhanced client independence by implementing individualized support plans and goal-setting strategies.
• Ensured client safety and well-being by diligently monitoring living spaces and proactively addressing potential hazards or concerns.
• Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
• Enhanced client self-esteem by acknowledging achievements regularly and celebrating milestones as part of the ongoing support process.
• Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
• Oversaw daily operations at residential facilities while adhering to strict guidelines set forth by regulatory agencies to ensure compliance with industry standards.
• Contributed to team success by consistently demonstrating professionalism, responsibility, adaptability, and initiative in the workplace.
• Collaborated closely with healthcare professionals to develop appropriate interventions for medical or psychiatric conditions affecting client wellbeing.