Desiree Silvey

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
• I then went from Case Management to the Peer Support to assist other Case Managers with well being of clients.

● Wrote daily reports and maintained logs of inmate activities and behaviors. ● Attend to feeding, housing and physical well-being of inmates.

● Conducted physical searches of prisoners and premises in search of weapons and contraband.

● Regularly conducted security and sanitation checks.

● Supervised and controlled behavior of between 60 – 80 different inmates daily.

● Took custody of prisoners from arresting officers to begin processing into detention facility

● Trained in several specialty positions including the field training of new employees.

● Organized racks and Shelves to maintain store visual appeal, engage customers and promote specific merchandise.

● Provided positive first impressions to welcome existing, new and potential customers.

● Solved customer challenges by offering relevant products and services.

● Achieved perfect attendance and on-time record.

● Served roughly over 100 customers daily

● Trained and developed new sales team associates in products, selling techniques and company procedures.

● Kept a clean area and store