Desiree Simmons

· Adhered to all HIPAA regulations while handling confidential information.

· Ensured that all prescriptions were filled correctly according to state laws.

· Resolved billing issues with insurance companies related to pharmacy claims.

· Answered inquiries regarding prescription refills, insurance claims and product inventory.

· Verified insurance coverage for medications before dispensing them.

· Referred unresolved customer grievances to designated departments for further investigation.

• Responded to customer requests for products, services, and company information.
• Communicated with customers to assess and address individual needs, providing timely and quality support via systems.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.

Gap Explanation:

Primary Caregiver (October 2021 -Current)

As the primary caregiver for a family member during this period, I devoted my time to providing necessary support. I managed their healthcare appointments, daily needs, and overall well-being. Now, with the situation stabilized; I am excited to re-enter the workforce