Desiree Smith
Altamonte Springs,FL
Summary
Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image. Hardworking, offering familiarity with Microsoft word and excel. Passionate about business success and talented at supporting company staff, office personnel and customer needs.
Overview
7
7
years of professional experience
Work History
Cashier/Customer Service/Assistant Manager
Walmart
01.2018 - 02.2023
- Trained new team members in cash register operation, stock procedures and customer service
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Helped customers find specific products, answering questions and offering advice
- Worked closely with front-end staff to assist customers
- Properly verified customer identification for alcohol or tobacco purchases
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Learned roles of other departments to provide coverage and keep store operational
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Identify and assess customers' needs to achieve satisfaction
- Handle complaints by providing appropriate solutions and alternatives
- Go the extra mile to engage customers.
Sales Representative
Cricket Wireless
01.2017 - 01.2018
- Provided customers with recommendations to promote brand effectiveness and product benefits
- Introduced customers to new offerings and updated accounts
- Executed updated marketing plans to increase branding exposure, customer traffic and sales
- Informed management of special sales and service issues.
Crew Member
Mcdonalds Corp
01.2016 - 01.2017
- Resolved [Type] issues among crew members by addressing problems immediately and effectively mediating disagreements
- Kept gear and equipment in good working order by conducting inspections and completing minor repairs
- Cleaned and washed [Type] equipment to maintain excellent functionality and productivity.
Education
Associate of Science - Radiology
Cambridge College of Healthcare & Technology
Delray Beach, FL04.2023
High School Diploma - General Studies
Still in School, Heritage High School
Skills
- Data entry
- Typing
- 40 wpm
- Multitasking
- Scheduling
- Customer Service Skills
- Microsoft
- Customer service (4 years)
- Employee orientation
- Assistant manager experience
- Additional Information
- Skills
- Office equipment operation
- 40 WPM typing speed
- Tech-savvy
- Multitasking ability
Additional Information
- Willing to relocate to: Brevard County, FL
Timeline
Cashier/Customer Service/Assistant Manager
Walmart
01.2018 - 02.2023
Sales Representative
Cricket Wireless
01.2017 - 01.2018
Crew Member
Mcdonalds Corp
01.2016 - 01.2017
Associate of Science - Radiology
Cambridge College of Healthcare & Technology
High School Diploma - General Studies
Still in School, Heritage High School
Similar Profiles
Leger ApollonLeger Apollon
Overnight Stocker at WalmartOvernight Stocker at Walmart
Amadou BahAmadou Bah
Sales Associate at WalmartSales Associate at Walmart
Shruti JadhavShruti Jadhav
Lead Department Manager at WalmartLead Department Manager at Walmart