Desiree Smith
Houston,TX
Summary
Professional Credits and Collections Specialist with strong expertise in credit analysis, debt recovery, and risk assessment. Known for dependable collaboration and consistently driving results. Skilled with experience in collections, data entry, negotiating payment plans, managing accounts receivable, and utilizing financial software.
Overview
10
10
years of professional experience
Work History
Credit and Collections Specialist
Premium Oilfield Technology
01.2022 - Current
- Created and maintained databases on activity conducted in accounts.
- Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
- Reviewed files to select delinquent accounts for collection efforts.
- Prepared reports on current findings and actions taken for accounts under investigation.
- Used wide variety of financial analysis tools to examine customers for potential risk via liquidity, leverage ratios and forecasting trends.
- Made decisions and recommendations about extending lines of credit.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
Specialist
A/R Resolution, Republic Services
06.2019 - 10.2022
- Served as the escalation point for disputed charges, communicating with internal and external parties as necessary and taking measures to ensure account data is correct on a go-forward basis.
- Researched and resolved non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes, obtains required approvals and enters adjustments into the source billing systems
- Strives for timely and accurate resolution and prepares correspondence to follow up with internal and external parties via telephone, email and/or fax.
- Closes accounts for non-payment, ensuring container removals are scheduled where appropriate and container removal charges are assessed when allowed.
Cash Applications Specialist
National Oilwell Varco, L.P
10.2018 - 05.2019
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Processed incoming cash receipts in such forms as check, ACH and wire to customer accounts.
- Monitored outstanding invoices and performed collections duties.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Generated financial statements and reports detailing accounts receivable status
- Processed vendor and supplier payments on weekly basis.
- Disbursed petty cash by recording entries and verifying documentation.
Account Receivables
Cintas Corporation
02.2015 - 09.2018
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Reconciled daily AR ledger and verified proper posting.
- Updated aging reports based on daily audits.
- Maintained records by imaging invoices, debits and credits.
- Completed daily process adjustments to maintain accuracy.
- Posted customer payments by recording cash, checks and credit card transactions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Education
High School Diploma -
Brenham Highschool
Brenham, Tx05.2007
Buisness Mangement - Accounting
Ashworth College
Online Skills
- Knowledge in various Accounting Software
- Detail Oriented
- Ability to Meet Deadline
- Credit analysis proficiency
- Financial reporting
- Dispute resolution
- Collection strategies
- Teamwork and collaboration
- Excel (Vlook-Up, Xlook-Up SUMIF, Pivot)
Timeline
Credit and Collections Specialist
Premium Oilfield Technology
01.2022 - Current
Specialist
A/R Resolution, Republic Services
06.2019 - 10.2022
Cash Applications Specialist
National Oilwell Varco, L.P
10.2018 - 05.2019
Account Receivables
Cintas Corporation
02.2015 - 09.2018
High School Diploma -
Brenham Highschool
Buisness Mangement - Accounting
Ashworth College
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