Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Desire`e Smith

Anderson,IN

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

27
27
years of professional experience
1
1
Certification

Work History

District Leader

GetGo
02.2020 - Current
  • Oversee store financial performance and guide leadership teams to achieve objectives.
  • Drive in-stock levels, optimize store conditions, and support unit growth across all locations.
  • Motivate and develop store leaders, ensuring they foster similar growth within their teams.
  • Hold store teams accountable for compliance with all safety regulations.
  • Promote exceptional guest service standards across all locations.
  • Ensure comprehensive training for all team members with annual refreshers.
  • Instill a culture of teamwork to enhance morale and expand professional networks.
  • Lead weekly leadership meetings and quarterly sessions to align on goals and expectations.

Program Administrator

GetGo
08.2019 - 02.2020
  • Conducted operational excellence audits in GetGo stores to ensure compliance with standards.
  • Coached and trained staff on best practices during audit processes.
  • Communicated audit results to Store and District leader groups for actionable insights.
  • Documented and tracked follow-up audits for Store and District leaders.
  • Developed a weekly newsletter for Store and District leader updates.
  • Assisted District leader group in store operations as needed.

Store Leader

Ricker’s/GetGo
07.2018 - 08.2019
  • Oversaw daily store operations to ensure efficiency and effectiveness.
  • Coached and trained associates on best practices for guest satisfaction.
  • Completed daily paperwork while prioritizing tasks for associates.
  • Delivered superior customer service to enhance guest experiences.
  • Built a high-performing team to achieve operational goals.
  • Assisted district leader with various managerial responsibilities.

Store Manager

Kroger Co.
07.2011 - 05.2018
  • Oversaw daily store operations to ensure efficient workflow and productivity.
  • Achieved all-time sales record of over $1,000,000 during Pre-Christmas week in 2017.
  • Maintained weekly sales plan through creative displays to enhance store sales.
  • Promoted positive engagement among associates and customers to foster a welcoming environment.
  • Conducted yearly performance assessments for management staff, providing coaching and training for the entire team.
  • Trained district Northside assistant managers to elevate operational standards.
  • Collaborated with vendor partners to support advertising initiatives that boosted store sales.
  • Successfully completed total store remodel and hosted re-grand opening celebration from March to October 2016.

Assistant Store Manager

Kroger Co.
07.2006 - 07.2011
  • Supported daily operations and management of store activities alongside store manager.
  • Enhanced communication and leadership abilities through mentorship from store manager.
  • Created processes for effective planning of sales floor, displays, and overall execution.
  • Acquired skills to drive sales growth and increase profitability.
  • Cultivated customer and associate engagement strategies to improve satisfaction.
  • Received Merchandising Execution Award in 2009 for outstanding performance.
  • Led community events each May for Little 500 in Anderson, fostering local engagement.

Store Associate/Director

Bauer’s Market
01.1998 - 07.2011
  • Acquired knowledge of grocery retail daily operations and procedures.
  • Mastered cashiering, stocking, and associate management tasks.
  • Established effective vendor communication strategies to enhance collaboration.
  • Enhanced customer engagement and associate interaction skills.
  • Gained proficiency in accounting, ordering, office work, and scheduling responsibilities.

Education

Elementary Education

Ball State University
Muncie, Indiana
01.2005

High School Graduate -

Frankton Jr/Sr High School
01.2001

Skills

  • Financial analysis
  • Inventory management
  • Employee training
  • Team building
  • Guest service
  • Performance assessment
  • Operational audits
  • Conflict resolution
  • Safety compliance
  • Data-driven decision making
  • Communication strategies
  • Community engagement

Affiliations

  • Shockwaves 09 Softball Assistant coach, 2020-2021
  • Fierce 10u Softball Assistant coach, 2019-2020
  • Bats & Bullets 10u Fast pitch softball coach, 06/2019
  • Frankton Junior High volleyball coach, 2001-2005

Certification

  • Trained three new District Leaders, GetGo, 2022-present
  • Awarded 'Live Well' Value, GetGo, 2022
  • Graduated RBA, Ricker’s, 09/2018
  • Graduated Dale Carnegie leadership class, Kroger, 2013
  • Completed Enhancing Engagement Skills course, Kroger, 2011
  • Merchandising Award, Kroger, 2009

Timeline

District Leader

GetGo
02.2020 - Current

Program Administrator

GetGo
08.2019 - 02.2020

Store Leader

Ricker’s/GetGo
07.2018 - 08.2019

Store Manager

Kroger Co.
07.2011 - 05.2018

Assistant Store Manager

Kroger Co.
07.2006 - 07.2011

Store Associate/Director

Bauer’s Market
01.1998 - 07.2011

Elementary Education

Ball State University

High School Graduate -

Frankton Jr/Sr High School