Desiree Spearman
Summary
TO ADVANCE THE GOALS AND SUPPORT A MISSION OF A COMPANY THAT INSPIRES ME. TO WORK HARD IN A ROLE THAT ALLOWS ME OPPORTUNITY FOR GROWTH. TO PARTICIPATE AND ADD VALUE TO A GREAT COMPANY CULTURE TO ADD POSITIVITY TO A TEAM AND ENRICH MY COLLEAGUES DAILY LIVES.
ROLE EXPERIENCE Customer Service Representative, Sales Representative, Clerical, Front/Back Office INDUSTRY EXPERIENCE Telecommunications, Healthcare, Insurance, Government, Automotive SOFT SKILLS: Communication, Organization, Sales, Creativity, Critical Thinking, Telephonic Sales, Desiree is: Trustworthy, Responsible and approachable. TECHNICAL SKILLS: Microsoft Office, Web Apps, Intermediate Computer Skills,
Overview
12
12
years of professional experience
Work History
Client Service Administrator
Acuity International
Cape Canaveral, FL
06.2018 - Current
- Scheduling and processing medical exams.
- Answering phones.
- Assisting with online portals.
- Maintaining relationships with clients.
Sales Representative
SPECTRUM
07.2017 - 06.2018
- Responsible for inbound sales, marketing packages/bundles of cable, internet and telephone services
- Assists with Customer issues
- Answers customer queries
- Updates customer data in system of record
- Takes and processes payment the spectrum application
Customer Service Representative
ANSAFONE CONTACT CENTERS
12.2016 - 07.2017
- Made outbound telephonic calls for annual prescription reviews for insurance members
- Received inbound calls for orders from catalogs
Records Clerk
DEPARTMENT OF CHILDREN AND FAMILIES
04.2015 - 11.2016
- Indexed incoming documents new and existing cases appropriately
- Forwarded billing and prescription requests to appropriate regions
- Forwarded applications and change requests for processing to appropriate regions
Customer Service Representative
SEITEL
04.2015 - 11.2016
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken via phone and e-chat
- Provisioning features and services
- Checked to ensure that appropriate changes were made to resolve customers problems
- Referred unresolved customer grievances to designated departments for further investigation
- Processed customer payments
- Tier I Technical Support- Resolved technical phone issues by basic troubleshooting
Delivery Driver
CARQUEST
05.2013 - 08.2013
- Delivered auto parts, answered phone calls in regards to products, stocking
Skills
- Communication
- Organization
- Sales
- Creativity
- Critical Thinking
- Telephonic Sales
- Trustworthy
- Responsible
- Approachable
- Microsoft Office
- Web Apps
- Intermediate Computer Skills
Summary
Customer Service Representative, Sales Representative, Clerical, Front/Back Office, Telecommunications, Healthcare, Insurance, Government, Automotive, Communication, Organization, Sales, Creativity, Critical Thinking, Telephonic Sales, Trustworthy, Responsible, Approachable, Microsoft Office, Web Apps, Intermediate Computer Skills
Timeline
Client Service Administrator
Acuity International
06.2018 - Current
Sales Representative
SPECTRUM
07.2017 - 06.2018
Customer Service Representative
ANSAFONE CONTACT CENTERS
12.2016 - 07.2017
Records Clerk
DEPARTMENT OF CHILDREN AND FAMILIES
04.2015 - 11.2016
Customer Service Representative
SEITEL
04.2015 - 11.2016
Delivery Driver
CARQUEST
05.2013 - 08.2013
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