Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Stans

Boise,ID

Summary

Office professional with over 20 years of experience managing daily administrative support tasks and operations. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

26
26
years of professional experience

Work History

Secretary

Idaho Premier Properties & Management
03.2015 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Responsible for accounts receivable & accounts payable

Medical Billing Manager

Boise Neurological Consultants
06.2009 - 02.2014
  • Worked with customers to develop payment plans and bring accounts current.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Performed billing, collection, and reporting functions.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Performed banking, business administration and financial tasks.
  • Evaluated and negotiated contracts to procure favorable financial terms.

Medical Biller

Digestive Health Clinic
08.2001 - 02.2006
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.
  • Collected payments and applied to patient accounts.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Filed and updated patient information and medical records.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Liaised between patients, insurance companies, and billing office.
  • Delivered timely and accurate charge submissions.
  • Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Used data entry skills to accurately document and input statements.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Monitored outstanding invoices and performed collections duties.
  • Generated monthly billing and posting reports for management review.
  • Maintained accurate records of customer payments.

Medical Billing Specialist

POMS
02.1997 - 07.2001
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Located errors and promptly refiled rejected claims.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Identified and resolved patient billing and payment issues.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Collected payments and applied to patient accounts.
  • Posted and adjusted payments from insurance companies.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Filed and updated patient information and medical records.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Liaised between patients, insurance companies, and billing office.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Communicated with insurance providers to resolve denied claims and resubmitted
  • Located errors and promptly refiled rejected claims
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable
  • Identified and resolved patient billing and payment issues

Education

High School Diploma -

Meridian High School
Meridian, ID
05.1996

Skills

  • Accounts Payable and Accounts Receivable
  • Verbal and Written Communication
  • Filing Experience
  • Keyboarding Skills
  • Records Preparation
  • HIPAA Guideline Compliance
  • Inventory Purchasing
  • Account Reconciliations Knowledge
  • Reception Functions
  • Office Supplies and Inventory
  • Accounting and Bookkeeping
  • Administrative Procedures
  • Multitasking and Time Management
  • Running Errands
  • Electronic and Paper Filing
  • Accounting Familiarity
  • Issue Response and Resolution
  • Customer Relations and Communications
  • Confidentiality and Data Protection
  • Set Appointments
  • Organization

Timeline

Secretary

Idaho Premier Properties & Management
03.2015 - Current

Medical Billing Manager

Boise Neurological Consultants
06.2009 - 02.2014

Medical Biller

Digestive Health Clinic
08.2001 - 02.2006

Medical Billing Specialist

POMS
02.1997 - 07.2001

High School Diploma -

Meridian High School

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Desiree Stans