Desiree Sullivan
Greenfield,MA
Summary
Background includes operating in high-volume settings to prepare, operate and maintain blending machines. Familiar with producing products such as dyes, chemicals and explosive ingredients. Adept at inspecting and troubleshooting issues to minimize downtime and achieve production targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Color Specialist
Yankee Candle
04.2012 - 07.2023
- Ability to match and discern colors, color gradations and scents required.
- Accuracy, thoroughness, and ability to prioritize are critical.
- Ability to exercise good judgment to comply with instructions and standard procedures.
- Ability to comply with Yankee Candle Company safety policies and awareness of proper usage of Personal Protective Equipment needed.
- Created and recorded color formulas to match colors.
- Used Oracle and related software to store and retrieve color data.
- Interacted with other functional departments to discuss color issues.
- Accurately measured and blended materials according to specifications.
- Weighed out materials carefully and followed label requirements for each tank that was prepared.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Machine Operator
Yankee Candle
04.2012 - 06.2023
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Replenished materials and supplies as needed to maintain production.
- Quickly shut down equipment in emergency situations following protocols.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
House Cleaner
Total Cleaning Plus
09.2010 - 04.2012
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Emptied trashcans and transported waste to collection areas.
- Adhered to professional house cleaning checklist.
- Delivered quality customer service to address urgent needs and cleaning requests.
Assistant Manager
Sandri Sonoco
04.2009 - 11.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
Store Manager
Movie Gallery
03.2003 - 05.2008
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Ralph C Mahar Regional
Orange, MA06.2001
Skills
- Heavy Equipment Operation
- Ingredient Measurement
- Lockout and Tagout Procedures
- Safety Proficiency
- Timely Project Completion
- Manufacturing Procedures
- Cash Register Operations
- Basic Mathematical Abilities
- Loss Prevention Assessment Programs
- Appointment Scheduling Software
- Blending Expertise
- Ingredient Weighing
- POS Inventory System Operation
- Retail Inventory Management
- Customer Needs Assessment
Timeline
Color Specialist
Yankee Candle
04.2012 - 07.2023
Machine Operator
Yankee Candle
04.2012 - 06.2023
House Cleaner
Total Cleaning Plus
09.2010 - 04.2012
Assistant Manager
Sandri Sonoco
04.2009 - 11.2011
Store Manager
Movie Gallery
03.2003 - 05.2008
High School Diploma -
Ralph C Mahar Regional