Summary
Overview
Work History
Education
Skills
Timeline
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Desiree Swadener

Lake Elsinore,United States

Summary

Highly communicative professional with one year of experience as Spa Concierge. Team player provides exceptional guest service. Ten years experience in customer service positions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Spa Concierge

Glen Ivy
06.2023 - Current
  • Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
  • Boosted customer satisfaction by providing personalized recommendations for spa treatments and products.
  • Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
  • Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
  • Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
  • Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
  • Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
  • Supported training initiatives for new staff members to help them quickly acclimate to spa protocols and procedures.
  • Championed improvements in the online booking system that reduced booking errors while enhancing user experience.
  • Managed front desk by answering phones, scheduling appointments and greeting guests.

Customer Service Representative

Covered California
10.2022 - 02.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Explained features, disadvantages and advantages policies offered on the marketplace.
  • Used Salesforce and Calheers to maintain new and existing accounts.
  • Remained impartial in order to advise clients based on circumstances.

Lead Sales Associate

Dollar General
06.2022 - 11.2022
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Monitored sales team performance and provided constructive feedback.
  • Kept detailed track of sales and customer information in company system.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Reconciled register sales and receipts and determined if register tape matched total sales in system.

Educational Assistant

Oak Grove Center For Education Treatment & The Arts
10.2019 - 03.2021
  • Supported student learning objectives through personalized and small group assistance.
  • Prepared learning materials, helping teachers prepare for daily instruction.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Sales Associate

Walmart
03.2016 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Processed product returns and assisted customers with other selections.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Valley Adult School
Lake Elsinore, CA
06.2023

Skills

  • Honest and Ethical
  • Reliable and Responsible
  • Feedback Acceptance
  • Payment Processing
  • Customer Relations
  • Problem Solving
  • Appointment Scheduling
  • Guest Engagement

Timeline

Spa Concierge

Glen Ivy
06.2023 - Current

Customer Service Representative

Covered California
10.2022 - 02.2023

Lead Sales Associate

Dollar General
06.2022 - 11.2022

Educational Assistant

Oak Grove Center For Education Treatment & The Arts
10.2019 - 03.2021

Sales Associate

Walmart
03.2016 - 01.2019

High School Diploma -

Valley Adult School

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Desiree Swadener