Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Desiree Tenwolde

Desiree Tenwolde

Wallace,CA

Summary

Dynamic small business owner with expertise in business management and development at A&M Frenchies. Proven track record in financial planning and customer relationship building, driving growth through strategic marketing and competitive pricing. Skilled in opportunity identification, I excel at optimizing processes to enhance profitability and foster strong vendor partnerships.

Overview

12
12
years of professional experience

Work History

Small Business Owner

A&M Frenchies
12.2019 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.

Housekeeper

A&M Cleaning
02.2016 - 12.2019
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Polished fixtures to achieve professional shine and appearance.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Sorted, laundered and put away various laundry items.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Caregiver

IHSS In Home Support Services
06.2016 - 06.2018
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Scheduled daily and weekly care hours for client caseload.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.

Administrative Assistant

Dublin Hyundai
12.2014 - 12.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Inventory purchase
  • Delivery of bank deposits
  • End of month inventory
  • Maintained inventory of office supplies and placed orders.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.

Receptionist

Dublin Hyundai
12.2013 - 12.2014
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Refreshed the coffee bar

Inventory Manager

Dublin Toyota
03.2013 - 12.2014
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Created and updated regular inventory reports and records.
  • Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
  • Developed and implemented policies and procedures for inventory management.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Built and nurtured positive working relationships with vendors and suppliers.

Education

Diploma -

Manteca High School
Manteca, CA
06.2005

Skills

  • Business management and development
  • Business growth and retention
  • Planning and execution
  • Financial management
  • Opportunity identification
  • Budget management
  • Financial planning
  • Business marketing

Timeline

Small Business Owner

A&M Frenchies
12.2019 - Current

Caregiver

IHSS In Home Support Services
06.2016 - 06.2018

Housekeeper

A&M Cleaning
02.2016 - 12.2019

Administrative Assistant

Dublin Hyundai
12.2014 - 12.2015

Receptionist

Dublin Hyundai
12.2013 - 12.2014

Inventory Manager

Dublin Toyota
03.2013 - 12.2014

Diploma -

Manteca High School

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