Desiree Theron
11436 W Kentucky Drive Lakewood, Denver Colorado,United States
Summary
Multi-talented Client Liaison and Project Manager with 30 years of IT expertise in various roles including Client IT Liaison, Project Manager, Solutions Architect, Business Analyst, Data Analyst and Software Developer. Plan, manage and monitor projects by adhering to project schedule and budget, managing software development team, identifying problems and providing targeted solutions. Dedicated to business success with strong communication, organizational, planning abilities. Successful at building strong relationships with clients, contributing to providing quality service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
ITS Client Liaison and Project Manager
Alliance For Sustainable Energy, LLC
2022.12 - Current
- As a Client Liaison, I facilitate the intake process of new projects including capturing customer requirements, managing customer initiated IT project requests, determining risk assessment & management of new project requests with Cyber Security, managing efforts within IT and customer participants, and leading issue resolution coordination for escalated concerns
- As a Project Management, I plan projects and capture customer requirements. I provide effective communication of relevant project information to the project team and key stakeholders. I identify project risks and develop solutions to either avoid the risk or mitigate should the risk event occur. I monitor project scope, budget, milestones, deliverables, and subcontracts. Analyze impacts of change and provide solutions. I collaborate with internal teams to ensure prompt delivery of products and services, exceeding client expectations.
Information Technology Solutions Architect
Absa Bank
2018.10 - 2022.10
- Lead in the understanding of Business Requirements and Scope of the Business Solution
- Collaborated with Enterprise Architecture and Lead Architecture team to ensure proper technology selections and infrastructure designs.
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Streamlined system integrations through the use of RESTful APIs, improving interoperability between various applications.
- Increased security measures by implementing robust authentication and encryption protocols, protecting sensitive data from potential breaches.
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Collaborated with development teams to design scalable and efficient applications tailored to client requirements.
- Architect for the immediate and future business or technical needs
- Created high-level solution-approach documents that outline the proposed solutions and technology components
- Created complete low-level solution designs which includes any necessary components, technology sequencing, and master end-to-end plan
- Partnered with all levels of the organization including Product Owners, Business stakeholders, Engineering teams, Security Architecture, Agile Facilitation, Management, and Infrastructure Architecture in the development of end-to-end solutions
- Worked closely with Software Engineering leadership and contributors to ensure delivery of quality solutions
Digital Architecture - Project Office Governance Manager
Absa Bank
2017.04 - 2018.09
- Ensured adherence to the IT Solutions Architecture Principles, Governance, Controls (Policies, Procedures, Compliance, and Standards), Guidelines and Objectives for the Enterprise Strategic Solutions
- Managed Business Concepts Architecture Assessments
- Managed new Business Concepts Architectural Impact Assessments from kick-off meeting until delivery
- Managed the IT Solutions Architecture Portfolio.
Information Analyst and Data Modeler
Absa Bank
2016.06 - 2017.03
- Data Engineering Information Analyst and Data Modeler dedicated to Group Tax Projects and responsible for being the engagement point between Group Tax and Data Engineering for all Data Integration into the Data Warehouse environment
- Integrated Business Data Requirements into the Data Warehouse environment through the completion of the Logical and Physical Data Models
- Completed 'Source to Target' mappings between source systems across the enterprise into the Data Warehouse.
- Enhanced data accuracy by streamlining information collection and analysis processes.
- Collaborated with cross-functional teams to ensure data quality and consistency throughout the company''s systems.
Lead Business Analyst
Absa Bank
2014.04 - 2016.05
- Lead Business Analyst within Enterprise Shared Functions with a focus on Financial Risk, Compliance and Financial Crime Business
- Responsible for Business Engagement prior to the appointment of Project Management and continued Business Engagement for the duration of the project life-cycle
- As a Lead Business Analyst I was responsible for ensuring mentoring and coaching of my team of Business Analyst including quality assurance of their deliverable
- This role included the oversight of a team of Business Analysts including conducting Business Analysis activities on projects as the Lead Business Analyst
- Oversight and quality assurance of the analysis performed by the business analysts in understanding the 'as-is' or current business state business processes, rules, policies and designing and documenting the 'to-be' states
- Performed Business Analysis including all knowledge areas as described by the BABOK including: Business Analysis planning and monitoring, Business Requirements elicitation, Requirements Management and communication, Enterprise Analysis, Requirements Analysis.
Project Manager
Absa Bank
2008.04 - 2014.03
- IT Project Management responsible for end-to-end delivery
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Information Technology Delivery Manager and Project Manager
Business Edge Systems (now IMX Software SA)
1999.04 - 2008.03
- Delivery Budget Management
- Implementation and Support of Company Framework
- Customer Service Liaison
- Pre-sales support
- Business Unit Reporting and Administration
- Assisted in project resourcing and recruitment
- Resource scheduling and Assignment
- Contract Renewals
- Meet with stakeholders at client site
- Gathered Business Requirements
- Attended meetings/workshops
- Project Management at customer site (Hollard Insurance, Anglo Platinum Health)
- Cultivated strong relationships with clients through regular communication and transparent reporting on project status updates, fostering trust and long-term partnerships.
- Led cross-functional teams to successfully complete IT projects.
- Assessed and analyzed customer requirements to develop effective IT project plans.
Senior Development Consultant
QData Consulting
1996.10 - 1999.03
- Collaborated with cross-functional teams to deliver high-quality software products on schedule.
- Reduced technical debt through regular refactoring and adherence to coding standards.
- Performed comprehensive testing to identify potential bottlenecks, enhancing overall application efficiency.
- Maintained up-to-date documentation for all projects, facilitating seamless knowledge transfer among team members.
- Conducted root cause analysis for reported issues, providing swift resolutions to minimize downtime and maximize productivity.
Experienced Application Developer
Accenture
1994.01 - 1996.09
- Computer Based Training application development, maintenance and support in QUEST, Natural/Adabas Application maintenance, development and client support, Natural Construct Application development, maintenance and support, System development including Development, Testing, Documentation, Conversion from old version to new version of system, Maintenance and Support of new system.
Education
Bachelor of Information Science - Information Systems
Rand Afrikaans University (R.A.U) now known as University of Johannesburg
12.1993
Certificate - IT Project Management
Rand Afrikaans University (R.A.U.) now known as University of Johannesburg
01.2003
Certificate - Project Management Intermediate
pm.ideas
01.2008
Certificate - Project Cost Management
pm.ideas
01.2009
Absa Management Programme - Business, Management, Marketing, and Related Support Services
GIBS Business School (Gordon Institute of Business Science)
12.2010
Certificate - Project Risk Management and ORIA
pm.ideas
01.2010
Higher National Diploma - IT Business Analysis
Faculty Training Institute
11.2014
National Certificate in Business Analysis NQF 6 - Business Analysis
Faculty Training Institute (FTI)
01.2015
Certificate - Agile Boot Camp
IQ Busines
01.2015
Certification - Solutions Architecture
The OpenGroup - TOGAF 9 Level 1 and Level 2
01.2019
Skills
- Technical Project Management
- Customer IT Liaison
- Stakeholder Management
- Software Development Life Cycle
- Agile Methodologies
- Business Analysis
- Application Architecture
- Integration Architecture
- Solution Design
- Data Analysis
- System Migration
Certification
- Verified International Academic Qualifications - World Education Services (WES)
- TOGAF 9 Certified - The Open Group
- Software Architecture for Enterprise Architects - Udemy
- Microservices Software Architecture: Patterns and Technique - Udemy
- Microservices Architecture - The Complete Guide - Udemy
- Software Architecture Security - Udemy
- CISSP Cert Prep (2021): The Basics - LinkedIn
- Agile Requirements Foundations - LinkedIn
- Agile at Work: Reporting with Agile Charts and Boards - LinkedIn
- Design Thinking: Implementing the Process - LinkedIn
- Salesforce 101: Introduction to Salesforce - Udemy
- Microsoft Power Platform Fundamentals (PL-900) Cert Prep: Core Components - LinkedIn
Languages
Afrikaans
Native or Bilingual
English
Full Professional
Dutch
Elementary
Affiliations
- Running
- Swimming
Timeline
ITS Client Liaison and Project Manager
Alliance For Sustainable Energy, LLC
2022.12 - Current
Information Technology Solutions Architect
Absa Bank
2018.10 - 2022.10
Digital Architecture - Project Office Governance Manager
Absa Bank
2017.04 - 2018.09
Information Analyst and Data Modeler
Absa Bank
2016.06 - 2017.03
Lead Business Analyst
Absa Bank
2014.04 - 2016.05
Project Manager
Absa Bank
2008.04 - 2014.03
Information Technology Delivery Manager and Project Manager
Business Edge Systems (now IMX Software SA)
1999.04 - 2008.03
Senior Development Consultant
QData Consulting
1996.10 - 1999.03
Experienced Application Developer
Accenture
1994.01 - 1996.09
Bachelor of Information Science - Information Systems
Rand Afrikaans University (R.A.U) now known as University of Johannesburg
Certificate - IT Project Management
Rand Afrikaans University (R.A.U.) now known as University of Johannesburg
Certificate - Project Management Intermediate
pm.ideas
Certificate - Project Cost Management
pm.ideas
Absa Management Programme - Business, Management, Marketing, and Related Support Services
GIBS Business School (Gordon Institute of Business Science)
Certificate - Project Risk Management and ORIA
pm.ideas
Higher National Diploma - IT Business Analysis
Faculty Training Institute
National Certificate in Business Analysis NQF 6 - Business Analysis
Faculty Training Institute (FTI)
Certificate - Agile Boot Camp
IQ Busines
Certification - Solutions Architecture
The OpenGroup - TOGAF 9 Level 1 and Level 2
- Verified International Academic Qualifications - World Education Services (WES)
- TOGAF 9 Certified - The Open Group
- Software Architecture for Enterprise Architects - Udemy
- Microservices Software Architecture: Patterns and Technique - Udemy
- Microservices Architecture - The Complete Guide - Udemy
- Software Architecture Security - Udemy
- CISSP Cert Prep (2021): The Basics - LinkedIn
- Agile Requirements Foundations - LinkedIn
- Agile at Work: Reporting with Agile Charts and Boards - LinkedIn
- Design Thinking: Implementing the Process - LinkedIn
- Salesforce 101: Introduction to Salesforce - Udemy
- Microsoft Power Platform Fundamentals (PL-900) Cert Prep: Core Components - LinkedIn
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