Summary
Overview
Work History
Education
Skills
Timeline
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Desiree Tillman

Tampa,FL

Summary

Results-driven professional with a proven track record in diverse work environments, excelling in self and team management to enhance customer satisfaction. Recognized for exceptional written and verbal communication skills, adept leadership, and collaborative teamwork. Consistently maintains a professional demeanor, demonstrating an energetic work ethic and a strong can-do attitude.

Overview

5
5
years of professional experience

Work History

Leasing Consultant

Brittany Bay Apartment
Largo, FL
09.2023 - 01.2024
  • Provided exceptional customer service to prospective tenants through phone, email, and in-person interactions. Demonstrated property knowledge, explaining floor plans, amenities, and lease terms with clarity.
  • Thoroughly collected and reviewed rental applications from prospective tenants by meticulously verifying applicant information, including rental history, employment, and both civil and criminal backgrounds.
  • Prepared and reviewed lease agreements, ensuring accurate and comprehensive documentation. Assisted with lease renewals, engaged in negotiations, and fostered positive tenant relations.
  • Led marketing initiatives to attract new tenants, fostering community engagement through online listings, on-site flyers, and promotional materials.

Traveling Canvassing Brand Ambassador

4Ward Canvassing (formerly Groundgame Political Strategies)
Various
04.2022 - 09.2023
  • Orchestrated nationwide canvassing initiatives encompassing door-to-door, on-site, and event engagement to promote corporate and political agendas, resulting in a significant 20% increase in brand recognition within a six-month period
  • Demonstrated exceptional interpersonal skills, enhancing engagement with potential customers and voters across diverse environments, leading to a substantial 15% increase in conversion rates during door-to-door and on-site canvassing operations
  • Fostered close collaboration with cross-functional teams, ensuring impeccable campaign logistics and the successful execution of a multi-state national campaign tour spanning five states
  • Spearheaded a high-performing canvassing team of ten members, consistently surpassing daily targets, while simultaneously devising and implementing tailored canvassing strategies aligned with campaign goals and specific demographics.

Indoor Cultivation Specialist

DBA Healing OK
Tulsa, Oklahoma
04.2022 - 09.2023
  • Operated day-to-day indoor cultivation operations, meticulously monitoring and adjusting environmental factors to optimize plant growth and health throughout the lifecycle
  • Monitored and adjusted environmental factors, including temperature, humidity, and lighting, to optimize plant growth and health while minimizing risks
  • Collaborated with the cultivation team to develop and implement cultivation plans, including propagation, transplanting, and cloning activities
  • Cooperated with cross-functional teams to develop comprehensive cultivation plans, oversee team training and development, and ensure strict adherence to industry regulations and compliance standards.

Customer Service Management

AltMed Florida
Riverview, Florida
07.2019 - 03.2022
  • Reinforced daily operations of the customer care center, addressing staff inquiries and concerns
  • Educated and guided personnel in resolving patient order inquiries and handling escalated calls
  • Managed staff schedules and performance, emphasizing coaching and improvement
  • Served as a knowledge resource for customer care staff, facilitating group meetings and focus groups
  • Crafted company-wide communications and resolved customer correspondence across multiple platforms, including live chat, social media, emails, and company review management solutions
  • Built trust and relationships with patients and customers through communication
  • Acted as a liaison and advocate for customers within the care team and company
  • Focused on creating a caring and collaborative customer environment
  • Collaborated with the team to address patient inquiries and product questions while strictly adhering to HIPAA regulations
  • Demonstrated professionalism and compassion when handling challenging situations, particularly with severely ailing patients
  • Adapted communication styles to accommodate the diverse needs and preferences of patients requiring specialized care, while also maintaining company metrics to meet sales targets and goals.

Education

B.A. - Biology -

Kansas State University
12.2019

Skills

  • Customer Service
  • Leadership and Management
  • Compliance and Regulations (HIPAA & HUD)
  • Team Collaboration
  • Sales and Marketing
  • Emotional Intelligence
  • Social Media Management
  • Leasing Terms and Specifications
  • Remote Work Skills
  • Digital Literacy

Timeline

Leasing Consultant

Brittany Bay Apartment
09.2023 - 01.2024

Traveling Canvassing Brand Ambassador

4Ward Canvassing (formerly Groundgame Political Strategies)
04.2022 - 09.2023

Indoor Cultivation Specialist

DBA Healing OK
04.2022 - 09.2023

Customer Service Management

AltMed Florida
07.2019 - 03.2022

B.A. - Biology -

Kansas State University

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Desiree Tillman