Desiree Torres
Marina,CA
Summary
Dedicated student assistant at the Audio Visual Help Desk at CSUMB with a strong background in the service industry and exceptional interpersonal skills honed through years of experience, including 12 years in Girl Scouts. Demonstrated commitment to excellence, earning a full ride scholarship through hard work and maintaining a 3.7 GPA while balancing academics, work, and social life. Proven ability to make meaningful connections and brighten others' days, striving to be a positive influence in every interaction. Enthusiastic about the service industry and passionate about creating memorable experiences for others, eager to bring warmth and energy to each interaction as a welcoming face for guests.
Overview
2
2
years of professional experience
Work History
Student Assistant
California State University Monterey Bay
09.2023 - Current
- Efficiently managing and prioritizing incoming calls related to classroom technology, utilizing strong problem-solving skills to address issues promptly and effectively while maintaining professionalism and customer service excellence.
- Diligently manning front desk with a courteous and approachable demeanor, providing expert guidance and technical support to students, faculty, and visitors tailored to their needs.
- Conducting thorough inspections of classroom technology equipment, demonstrating keen attention to detail to identify and rectify any issues, ensuring optimal functionality for educational activities.
- Providing invaluable on-site support during various events, including lectures and workshops, adeptly coordinating technology setup and troubleshooting technical glitches to ensure seamless proceedings.
Program Assistant
Monterey Bay Aquarium
06.2023 - 07.2023
- Supervising program participants, fostering a safe and engaging learning environment for teachers and youth.
- Leading captivating Aquarium tours, showcasing marine life and ecosystems to program participants.
- Providing expert responses to participant inquiries, enhancing educational experiences both in classrooms and at the Aquarium.
- Assisting in effective group management within the Aquarium and during field trips, ensuring smooth operations.
- Troubleshooting mobile technology, such as iPads and cameras, to ensure seamless educational activities.
- Mentoring teen volunteers, guiding them in interpreting exhibits and assisting Education staff in program delivery.
- Training teen volunteers to effectively interpret Aquarium exhibits and marine ecosystems to program participants and guests.
- Delivering informative educational sessions, fostering understanding and appreciation for marine conservation.
- Acquiring, organizing, and preparing program supplies and materials for educational activities.
- Supporting program staff in setting up and maintaining technology and program spaces to facilitate smooth operations.
Food Service Worker
Cheesecake Dreamations
03.2023 - 06.2023
- Efficiently managing concurrent orders with precision and excellence.
- Maintaining immaculate workspaces to optimize productivity and uphold safety standards.
- Providing indispensable support during peak hours, minimizing customer wait times.
- Proactively managing inventory and restocking supplies to enhance service efficiency.
- Demonstrating culinary expertise in creating and decorating high-quality cheesecakes.
- Executing precise preparation and prompt service of hot food items, especially during peak demand.
- Delivering exemplary customer service, ensuring accuracy and professionalism in financial transactions.
- Upholding rigorous cleanliness and sanitation standards to meet industry regulations.
- Strategically managing inventory levels, ensuring seamless restocking to meet customer demands.
- Fostering a collaborative and positive work environment, delivering exceptional customer experiences.
Hostess
Louie Linguini's
06.2022 - 08.2022
- Warmly greeted and welcomed guests, ensuring a positive first impression and pleasant dining experience.
- Managed reservations and seating efficiently, minimizing wait times and optimizing table turnover.
- Communicated effectively to coordinate seating preferences and accommodate special requests.
- Maintained cleanliness and organization of hostess station and lobby, ensuring an inviting atmosphere.
- Assisted in managing guest flow during peak hours to maximize restaurant capacity.
- Provided courteous and attentive customer service, addressing inquiries promptly and professionally.
- Collaborated with team members to ensure smooth delivery of food and beverages to guests.
- Upheld restaurant policies and health/safety regulations to ensure compliance at all times.
Education
Bachelor of Science - Computer Science
California State University - Monterey Bay
Seaside, CA05.2027
High School Diploma -
Marina High School
Marina, CA06.2023
Skills
Customer Relationship Management
Communication (Verbal and Written)
Adaptability
Attention to Detail
Multitasking
Organization
Friendly and Professional Demeanor
Time Management
Stress Management
Conflict Resolution
Timeline
Student Assistant
California State University Monterey Bay
09.2023 - Current
Program Assistant
Monterey Bay Aquarium
06.2023 - 07.2023
Food Service Worker
Cheesecake Dreamations
03.2023 - 06.2023
Hostess
Louie Linguini's
06.2022 - 08.2022
Bachelor of Science - Computer Science
California State University - Monterey Bay
High School Diploma -
Marina High School