Desiree Tostado
Summary
Dedicated and compassionate professional with a diverse background in education, healthcare, and military service, skilled in supporting individuals across the lifespan. Extensive experience as a teacher and behavioral health case manager demonstrates a commitment to fostering independence, building trust, and promoting well-being. Recognized for exceptional communication skills, adaptability, and teamwork, with a proven ability to streamline processes and enhance efficiency in high-pressure environments. Passionate about serving the community with integrity and resilience while empowering others to achieve their goals.
Overview
11
11
years of professional experience
Work History
Surgery Scheduler
Banner University Medical Center
07.2024 - 08.2025
- Coordinated surgical schedules to optimize operating room efficiency and patient flow.
- Communicated with patients and medical staff to confirm appointment details and address inquiries.
- Managed electronic scheduling systems to ensure accurate bookings and minimize conflicts.
- Collaborated with surgeons and nursing staff to prioritize urgent procedures effectively.
- Streamlined scheduling processes, reducing appointment wait times through improved communication strategies.
Teacher
Nosotros Academy K-12
07.2022 - 06.2024
- Designed and implemented individualized learning strategies to meet diverse student needs and support academic growth.
- Provided guidance and encouragement to students, improving overall academic performance and self-confidence.
- Created a supportive classroom environment that promoted social skills, self-regulation, and positive peer interactions.
- Organized events and activities that strengthened student engagement and sense of community.
- Developed engaging lesson plans aligned with curriculum standards to enhance student learning experiences.
- Implemented differentiated instruction strategies to cater to diverse learning needs within the classroom.
Operations Manager
United States Army
04.2017 - 10.2020
- Trained and supervised personnel, fostering teamwork, adaptability, and resilience in diverse environments.
- Coordinated schedules and activities for large groups, ensuring efficiency and structure in daily operations.
- Developed strong problem-solving and organizational skills under high-pressure conditions.
- Maintained confidentiality and security of sensitive records, demonstrating ethical and professional responsibility.
- Led operational planning and execution for large-scale military exercises.
- Streamlined supply chain processes, improving resource allocation efficiency.
Behavioral Health Case Manager
Intermountain Centers for Human Development
01.2015 - 01.2017
- Supported children and families by coordinating behavioral health services and individualized care plans.
- Collaborated with therapists, social workers, and families to address developmental and behavioral needs.
- Conducted assessments to identify strengths and areas of need, promoting skill-building and independence.
- Advocated for clients to ensure access to resources, therapy, and supportive services.
- Facilitated client assessments to develop personalized treatment plans.
- Coordinated multidisciplinary team meetings to enhance service delivery and communication.
Education
Bachelor of Science (B.S.) - Criminology and Criminal Justice
Arizona State University
Tempe, AZ08.2015
Skills
- Child & Family Support
- Patient Care & Observation
- Collaboration with Multidisciplinary Teams
- Communication & Active Listening
- Adaptability & Problem-Solving
- Documentation & Reporting
- Time Management
- Microsoft Office G Suite
- Schedule coordination
- HIPAA compliance
- Teamwork orientation
- Office administration
Timeline
Surgery Scheduler
Banner University Medical Center
07.2024 - 08.2025
Teacher
Nosotros Academy K-12
07.2022 - 06.2024
Operations Manager
United States Army
04.2017 - 10.2020
Behavioral Health Case Manager
Intermountain Centers for Human Development
01.2015 - 01.2017
Bachelor of Science (B.S.) - Criminology and Criminal Justice
Arizona State University
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