Desiree Trevino
Grosse Ile Township
Summary
Compassionate Nurse Care Manager known for high productivity and efficient task completion. Specialize in patient advocacy, care coordination, and health education. Excel in communication, empathy, and leadership to enhance patient care outcomes. Ready to apply specialized skills and soft skills to promote holistic well-being in diverse patient populations.
Overview
12
12
years of professional experience
Work History
Nurse Care Manager
Blue Cross and Blue Shield
Detroit
05.2025 - Current
- Coordinated patient care plans with interdisciplinary teams for comprehensive support.
- Assessed patient health needs through thorough evaluations and consultations.
- Educated patients and families on care options, treatments, and self-management techniques.
- Managed care transitions to ensure seamless service delivery across providers.
- Monitored patient progress and adjusted care plans based on changing needs.
- Provided ongoing support and guidance to patients navigating healthcare systems.
Registered Nurse Progressive Care Unit
BEAUMONT HOSPITAL
Trenton
06.2019 - Current
- Delivered comprehensive care to four to seven patients in high-acuity neurology/cardiac settings.
- Managed critical tasks such as telemetry monitoring and drip management efficiently.
- Leveraged Epic for accurate documentation of patient assessments and lab monitoring.
- Facilitated treatment coordination among diverse healthcare professionals for quality care.
- Clarified treatment procedures to patients and families, resolving inquiries effectively.
- Led unit operations as charge nurse, overseeing staffing assignments and daily reports.
- Precepted multiple nurses in policies, procedures, and critical assessment techniques.
- Administered injections and IV therapy and placed IV catheters.
Registered Nurse Case Manager
ICONMA
Troy
05.2023 - 05.2025
- Coordinated patient care plans with interdisciplinary teams to improve health outcomes.
- Monitored patient progress and adjusted care plans based on evolving needs. Managed chronic disease programs to enhance patient education and self-management skills.
- Managed chronic disease programs to enhance patient education and self-management skills.
- Facilitated communication between patients, families, and healthcare providers for effective care.
- Reviewed medical records for compliance with regulations and quality standards.
Manager/Support Lead
FIVE BELOW
Woodhaven
08.2013 - 06.2019
- Plan and directs the day-to-day operations of the store.
- Ensure customer needs are met, complaints were resolved and service is quick and efficient.
- Ensure all products and displays are merchandised effectively to maximize sales and profitability.
- Managed daily operations to ensure smooth store functionality.
- Trained and supervised team members on customer service best practices.
- Developed and implemented merchandising strategies to enhance product visibility.
- Oversaw inventory management and stock replenishment processes.
Sales Associate
T.J. MAXX
Southgate
06.2014 - 01.2019
- Worked in multiple departments while adapting to the needs of that area
- Assisted customers with product selections and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Operated point-of-sale system for transactions and returns.
- Collaborated with team members to ensure efficient store operations.
- Restocked inventory and monitored product levels throughout the day.
- Provided exceptional customer service to enhance shopping experience.
Education
BSN - Nursing
Eastern Michigan University
Ypsilanti, MI, United States01.2021
ADN - Nursing
Lansing Community College
Lansing, MI, United States01.2018
Skills
- Care coordination
- Patient assessment
- Chronic disease management
- Interdisciplinary collaboration
- Patient education
- Epic documentation
- Critical thinking
- Time management
Timeline
Nurse Care Manager
Blue Cross and Blue Shield
05.2025 - Current
Registered Nurse Case Manager
ICONMA
05.2023 - 05.2025
Registered Nurse Progressive Care Unit
BEAUMONT HOSPITAL
06.2019 - Current
Sales Associate
T.J. MAXX
06.2014 - 01.2019
Manager/Support Lead
FIVE BELOW
08.2013 - 06.2019
BSN - Nursing
Eastern Michigan University
ADN - Nursing
Lansing Community College
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