Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Desiree Trotta

Berthoud,CO

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Human Services.


Overview

18
18
years of professional experience
1
1
Certification

Work History

Director of Operations

Heartfelt Care Inc Dba Homewatch Caregivers
05.2022 - Current
  • Improved operational efficiency implementing innovative solutions with the team.
  • Responsible for daily operations of 3 offices located in several counties throughout Northern Colorado.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Managed all Unemployment, Compensation and Liability claims.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Increased agency revenue by implementing effective relationship building strategies and coaching team members on best practices.
  • Developed strong relationships with clients and staff, resulting in increased satisfaction and retention rates.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Responsible for completion and accuracy for all year end reports.
  • Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.
  • Led team meetings to review performance metrics, address challenges, and celebrate successes as a cohesive unit.
  • In charge of all HR functions for the Agency and Quality Assurance for the Agency.

Office Manager

Champion X
04.2021 - 05.2022
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
  • Managed event logistics and operations.
  • Coordinated logistics for over 50 customer orders.
  • Drafted requests for quotations to comply with project specifications.
  • Gathered and reviewed data on project performance.

Residential Director

Belk Model LLC
09.2020 - 04.2021
  • Support, coordinate, lead, and direct support staff to ensure meaningful programming to adults with developmental disabilities, mental health disorders and individuals with criminal backgrounds.
  • Provide supervision over all Residential settings.
  • Act as point of contact for clients, staff, and interdisciplinary teams on caseloads.
  • Assist with information gathering and completing all required documentation such as ISSP development, quarterly plan reviews, human Rights reports, and annual assessments.
  • Oversee work sites and program sites to ensure safety, collaboration of staff, and quality assurance of service delivery.
  • Implement positive behavior techniques to build rapport with clients and work alongside parole officers to ensure clients follow all probation guidelines.
  • Provide direct care to clients as needed and utilize Safety Control Procedures as needed to ensure the safety of the clients and others.
  • Engage in higher level agency administrative tasks as needed including Human Resources and provide training as it pertains to caseload.
  • Assist in coordination of case management goals, such as residential documentation, client documentation and medical care coordination, etc.
  • Oversee assigned program related documentation and data submission as needed, such as routing incident reports, annual service plan paperwork, regular updates and other CCB documentation as it relates to clients.
  • Respond to emergencies and apply crisis management as needed (24/7 on call).
  • Assist in keeping employees motivated and engaged, resolve conflict as needed, and demonstrate leadership qualities for all direct care staff and regional leads.
  • Conduct IDT meetings necessary to discuss utilization of billable hours, client's needs, SIS level increase etc.

Residential Administrator

Adults and Children with Developmental Disabilities (ACLD)
01.2017 - 01.2020
  • Provided leadership, training, and staff development to several group homes across Long Island.
  • In charge of opening up new group homes for the agency and provided oversight throughout the entire process to ensure all guidelines and client's needs were met during the transition.
  • Guided management and clinical teams through OPWDD audits for several residential group homes annually.
  • Supervised a caseload of 48+ people supported, 70+ employees, including 4 management teams for ICF/IRA residence supporting ID and Mental Health population.
  • Quality Intellectual Disabilities Professional (QIDP) who ensures the clinical team and clinical services are appropriate and accurate for the people supported, including coordination of training for staff and oversight of behavior and nursing plans and strategies.
  • Maintaining and Enforcing Agency Policies through Progressive Disciplinary Procedures.
  • Create and revise Comprehensive functional assessments/ Staff action plans for the people supported.
  • Participate in the 24-hour Emergency on Call System.
  • Ensure accuracy of billing in conjunction with Corporate Compliance Policy.
  • Participated in OPWDD state certification surveys of all assigned programs.
  • Responsible to implement all plans for corrective action from surveys and ensure their ongoing compliance.
  • Attend and conduct all meetings annually and semi-annually for the people supported.
  • Assist with training new staff entering the field and management teams at each residence.
  • Complete and review annual evaluations for direct support staff and management teams.
  • Liaison for interdisciplinary team and family members ensuring all residents' needs are addressed.
  • Budget Management for staffing hours, household supplies and overtime usage for the agency.

Residential Program Manager

Developmental Disabilities Institute- (DDI)
01.2006 - 01.2017
  • Supervised day to day operations as a Program Manager for several group homes on Long Island and provided support to staff during challenging behaviors with the individuals supported.
  • Hired, trained and supervised 25+ staff to advocate for the rights for people supported with Developmental Disabilities and Mental health disorders.
  • Created and updated Personal Expenditure Plans for all people supported and managed all finances within each group home.
  • Contributed with creating and implementing Behavior Support Plans for people supported.
  • Attended and conducted Individualized Service Plan meetings, semi-annual and annually, and revised plans as needed for each of the people supported.
  • Completed yearly evaluations on all 30+ staff members.
  • Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.
  • Completed annual state audits with minimal deficiencies.
  • Improved resident satisfaction by implementing person-centered care plans and individualized support strategies.
  • Managed financial aspects of the residential program, including budgeting, expense tracking, and resource allocation to maximize service delivery while minimizing costs.
  • Provided ongoing coaching and mentoring to staff members for professional growth and skill development.
  • Facilitated smooth transitions for new residents moving into the program by coordinating orientation schedules, completing intake assessments, and addressing any immediate concerns or needs.

Education

Bachelor of Science - Human Services, Administration

Kaplan University
Davenport, IA
05.2016

Skills

  • Operations Oversight
  • Process Improvements
  • Quality Assurance
  • Policy Development
  • Operational Efficiency
  • Organizational Skills
  • Team Leadership
  • Budget Management
  • Customer Service
  • Program Administration
  • Finance and Accounting Oversight
  • Payroll Administration and Timekeeping
  • Business Leadership
  • Strategic Planning and Execution
  • Recruitment
  • Management Team Building

Certification

CERTIFICATE OF COMPLETION- 8-hour Administrator/Manager 2/10/2023
QMAP certified in the state of Colorado

CPR & First Aid Certified

Licensed Service Assistant (Life and Health)

Software

Quickbooks

Oracle

Mircrosoft

Outlook

Workforce Managment Software

Timeline

Director of Operations

Heartfelt Care Inc Dba Homewatch Caregivers
05.2022 - Current

Office Manager

Champion X
04.2021 - 05.2022

Residential Director

Belk Model LLC
09.2020 - 04.2021

Residential Administrator

Adults and Children with Developmental Disabilities (ACLD)
01.2017 - 01.2020

Residential Program Manager

Developmental Disabilities Institute- (DDI)
01.2006 - 01.2017

Bachelor of Science - Human Services, Administration

Kaplan University

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Desiree Trotta