Desiree Trujillo
New Braunfels
Summary
Dynamic customer service professional with a proven track record at HEB Grocery Store, excelling in complaint resolution and relationship building. Recognized for enhancing customer satisfaction through proactive problem-solving and extensive product knowledge. Committed to teamwork and collaboration, consistently delivering exceptional support in high-pressure environments. Willing and eager to help out and learn new skills when possible. Developed strong communication and interpersonal skills in fast-paced customer service environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
HEB Grocery Store
New Braunfels, TX
01.2023 - Current
- Answers customer questions about product availability and shipment times.
- Develops strong relationships with customers, establishing trust and loyalty through attentive service.
- Manages customer complaints effectively, offering solutions that exceeds expectations.
- Provides exceptional support during peak hours as well as holidays and special events.
- Prevents potential escalations by identifying potential issues early on and proactively offers solutions to resolve them swiftly.
- Maintains clean and organized checkout areas by sweeping floors, emptying trash cans and wiping down surfaces.
- provides tailored recommendations to address customer needs.
- Collects and returns unpurchased or returned items to correct shelf locations
- Manages timely and effective replacement of damaged or missing products for customers.
- Exhibits high energy and professionalism when dealing with clients and staff.
- Demonstrates empathy towards customers during difficult situations while remaining composed under pressure.
Slack and Chute Worker
Pecos Texas Rodeo
Pecos, TX
06.2023 - 06.2023
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Hands on work with cattle to send them through chutes for use in the rodeo ground arena
- Restocked food and drinks stands
- Cleaned food and drink stands
- Worked with cattle, putting safety gear on
- Prepared gear for use
- Set up decorations around the rodeo grounds and in the arena
- Picked up materials from stores and shops for use in the rodeo.
- Assisted transferring audio and video system equipment
Education
Bachelor of Science - Environmental Science
Texas State University
San Marcos, TX05-2028
Associate of Science - Science
Northeast Lakeview College
Universal City, TX05-2026
High School Diploma -
Canyon High School
New Braunfels, TX05-2024
Skills
- Complaint resolution
- Relationship building
- Customer service
- Teamwork and collaboration
- Product recommendations
- Calm and professional under pressure
- Product knowledge
- Policies and procedures adherence
Accomplishments
Member of National Society of Leadership and Success
graduated with a 3.7 GPA
9th Grade Swim District Qualfier for the 200 Medley Relay
10th Grade Swim District Qualifier for the 500 Freestyle
10th Grade Solo and Ensemble 1st Division Rating for Trumpet Solo
11th Grade Solo and Ensemble 1st Division Rating for Trumpet Solo
Timeline
Slack and Chute Worker
Pecos Texas Rodeo
06.2023 - 06.2023
Customer Service Assistant
HEB Grocery Store
01.2023 - Current
Bachelor of Science - Environmental Science
Texas State University
Associate of Science - Science
Northeast Lakeview College
High School Diploma -
Canyon High School